Daxko · 15 hours ago
Member Services Specialist
United States
Full-time
Remote
New Grad, Entry Level
$16.06/hr - $24.03/hr
0+ years expDaxko powers wellness to improve lives by supporting health and wellness facilities. As a Member Services Specialist, you will ensure accurate billing and exceptional member experiences while resolving billing issues and supporting members through phone and email communication.
ComputerFitnessSoftware
Responsibilities
Serve as a trusted point of contact for members via email and inbound/outbound phone calls
Manage a high volume of member interactions while maintaining a calm, professional, and empathetic approach
Investigate and resolve billing and account-related questions, including fees, holds, freezes, and terminations
De-escalate challenging situations and provide thoughtful, solution-oriented support
Maintain accurate and up-to-date member financial records
Use Daxko software to process billing, reconcile accounts, and generate reports
Collaborate with teammates and internal partners to ensure a seamless member experience
Meet or exceed weekly, monthly, and quarterly performance goals
Participate in team trainings and contribute to ongoing process and service improvements
Follow established compliance policies and standard operating procedures
Qualification
Required
Strong communication and interpersonal skills with a focus on active listening
A customer-first mindset with patience, empathy, and professionalism
Strong problem-solving and critical-thinking abilities
Comfort working with computers, multiple systems, and detailed data
Ability to manage time effectively and work independently
Attention to detail and commitment to accuracy
Ability to thrive in a fast-paced, high-volume call center environment
High school diploma or equivalent
At least 6 months of customer service or related experience
Proficiency using a PC
Experience with CRM systems (e.g., Salesforce)
Preferred
Bachelor's degree
1+ year of customer service experience
Bilingual or multilingual abilities
Experience handling escalated customer situations with confidence and care
Benefits
Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work
Company
Daxko
Daxko is a technology company that empowers the fitness and wellness industry with innovative software solutions.
501-1000 employees
H1B Sponsorship
Daxko has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (3)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$8.25MKey Investors
Frontier Growth
2021-10-19Private Equity
2016-09-06Acquired
2014-02-24Private Equity
Leadership Team
Jeff VanDixhorn
Chief Executive Officer
Wesley Gillette
Chief Product Officer
Recent News
Company data provided by crunchbase