Northwest Ambulance Critical Care Transport ยท 3 hours ago
Operations Specialist
Everett, WA
Full-time
Onsite
New Grad, Entry Level
$35.28/hr - $39.50/hrNorthwest Ambulance Critical Care Transport is seeking an Operations Specialist to join their Operations Center. This role is responsible for maintaining real-time situational awareness of fleet activity and supporting operational decision-making to ensure efficient patient transport operations.
Health CareHospitalTransportation
No H1B
Responsibilities
Monitor and maintain real-time operational displays reflecting vehicle locations, response - status, staffing levels, and transport call volume
Providing continuous situational awareness during assigned shifts
Act as a communications and coordination hub between field units, dispatch, supervisors, and management
Track, classify, and evaluate operational data including unit availability, response times, call prioritization, and service coverage
Identify developing operational issues such as coverage gaps, high call volume, or delayed responses and escalate concerns as appropriate
Interpret operational trends and provide recommendations to supervisors to support staffing, deployment, and routing decisions
Maintain clear and professional communications with field crews and leadership
Ensure accurate relay of operational information during routine and high-tempo operations
Support coordinated response during surge events, incidents, or special operations
Serve as a dispatcher or battalion chief when assigned, providing oversight of operations center activities
Assist with on-the-job training and mentoring of new operations center personnel
Ensure adherence to company policies, procedures, and operational standards
Apply a thorough knowledge of Northwest Ambulance policies, procedures, and protocols related to operations center activities
Ensure operational practices align with regulatory, contractual, and safety requirements
Support quality assurance efforts by maintaining accurate operational logs and documentation
Assist in coordinating resources during adverse weather, system outages, or unusually high call volume
Qualification
Required
High School Diploma or Equivalent
At least 18 years of age or older
US Citizen or legal to work in the US
Clean background check
Valid Driver's License
Typing Skill (65+ wpm)
Preferred
Prior EMS, emergency management, military operations, or transportation operations experience
Familiarity with CAD, AVL, GPS tracking, or operations management systems
Attention to detail under pressure
Emotional resilience (handling high stress environment)
Multitasking and decision-making skills
Benefits
Medical, dental, and vision insurance
Premium holiday rate of 1.5 times their regular rate for all hours worked on the holiday
Generous 401k program
Paid time off at the rate of 2.3 hours per 40 hours worked
Uniforms are provided to all employees
Company
Northwest Ambulance Critical Care Transport
Northwest Ambulance consists of over 250 employees from Emergency Medical Technicians, Registered Nurses, Paramedics, Dispatchers, and Management.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tami Frye
Chief Administrative Officer
Company data provided by crunchbase