HellermannTyton North America · 4 days ago
Service Desk Support I
Milwaukee, WI
Full-time
Onsite
Entry Level
1+ years expHellermannTyton North America is seeking an IT Service Desk Support I to provide first-line technical support to end users. This role involves maintaining quality certifications and assisting with the installation, configuration, and support of computer systems and devices.
Responsibilities
Assist with the installation, configuration, and support of desktops, laptops, and thin clients
Prepare and deploy computer equipment with standard software and configurations
Set up and provide basic troubleshooting for mobile devices
Diagnose and resolve routine hardware and software issues using manuals or under supervision
Create and update user documentation for hardware and software systems
Assist with managing user accounts and basic access permissions as directed
Provide support for break/fix issues, software installations, and hardware repairs under guidance
Escalate complex issues to Service Desk Support II or other IT teams as needed
Work with the Managed Service Provider (MSP) for account creation, mailbox setup, password resets, and security changes as instructed
Perform other tasks and responsibilities as assigned
Qualification
Required
High school diploma or equivalent
1–2 years of experience in IT support or a related field
Basic hands-on experience with Microsoft Windows OS and networked printers/scanners
Valid driver's license, adequate insurance, and a clean driving record
Basic knowledge of desktop and laptop hardware, printers, thin clients, and peripherals
Familiarity with Microsoft Windows 11, Microsoft 365 Office Suite, and common third-party applications
Good verbal and written communication skills
Ability to follow instructions and work effectively in a team environment
Preferred
Associate degree in Information Technology
Exposure to IT Service Management tools such as KACE or ServiceNow
Company
HellermannTyton North America
HellermannTyton is a global leader in cable management and protection products and identification systems.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Blair Diemer, SHRM-CP
Human Resources/EHS Business Partner
Kong C. Morales
Human Resources Business Partner
Company data provided by crunchbase