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Lithia & Driveway · 5 hours ago

BDC Administrator

Orchard Park, NY

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $75K/yr

Lithia & Driveway is a leading automotive dealership, and they are seeking a BDC Administrator to manage appointment setting and enhance customer service satisfaction. The role involves handling inbound and outbound calls, scheduling appointments, and following up with the sales department to ensure customer engagement.

AutomotiveRetail

Responsibilities

Answer all incoming phone calls and schedule a sales appointment

Contact Internet Customers via email, phone, and text to schedule a Sales appointment

Follow up with Sales Department to determine if appointment was kept and the outcome

Ability to meet or exceed monthly goals

Other duties as assigned

Qualification

Phone salesCustomer serviceSales experienceCommunication skillsComputer literateOrganizational skillsSelf-motivatedTeamworkTime management

Required

Previous experience with sales or Telemarketing preferred

Experience in the following fields: phone sales, business development, customer service, highly preferable

Demonstrate a professional, enthusiastic, and friendly attitude with all potential clients/customers

First-class verbal, written and communication skills

Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required

Computer literate and ability to type

High School graduate or equivalent, 18 years or older required