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Cowan Systems, LLC · 1 day ago

Maintenance Service Coordinator

Baltimore, MD

Full-time

Onsite

Entry, Mid Level

Cowan Systems, LLC is a national truckload carrier known for providing high-quality dedicated fleet services. The Maintenance Service Coordinator is responsible for coordinating maintenance service requests, scheduling activities, and liaising with technicians and external service providers to ensure efficient maintenance operations.

LogisticsTransportation

Responsibilities

Receive and process maintenance service requests from various departments

Prioritize and schedule service appointments based on urgency and operational requirements

Maintain a comprehensive record of service requests and their status

Coordinate with maintenance technicians to schedule preventive and corrective maintenance tasks

Develop and maintain a master schedule for routine maintenance activities

Ensure efficient allocation of resources and timely completion of tasks

Act as a liaison between internal departments and external service providers

Communicate maintenance schedules and updates to relevant stakeholders

Collaborate with technicians, vendors, and other teams to address and resolve service-related issues

Maintain accurate records of maintenance service activities, including work orders, completion reports, and feedback

Generate regular reports on maintenance service performance and key metrics

Provide documentation for billing purposes and maintain financial records related to maintenance services

Monitor the quality and efficiency of maintenance services

Conduct follow-up inspections to ensure that completed work meets established standards

Implement improvements to enhance the overall quality of maintenance services

Provide excellent customer service by addressing inquiries, concerns, and feedback related to maintenance services

Collaborate with customer representatives to understand specific needs and expectations

Qualification

Maintenance scheduling softwareComputerized Maintenance Management SystemsTMT (Transportation software)Customer serviceOrganizational skillsTruck/Trailer maintenance knowledgeCommunication skillsInterpersonal abilitiesProblem-solving skillsTime-management skills

Required

High school diploma or equivalent; additional education/certification in a relevant field a plus

Proven experience in coordinating maintenance services or a related field

Strong organizational and time-management skills

Excellent communication and interpersonal abilities

Familiarity with maintenance scheduling software or tools

Basic knowledge of maintenance processes and terminology

Self-motivated, hardworking, and reliable individual

Proficient using the computer and MS Office (Word, Excel, Outlook)

Effective communication and organizational skills

Ability to build and maintain relationships

Customer service oriented

Preferred

Experience using TMT (Transportation software) is a plus

Truck/Trailer maintenance knowledge is a plus

Ability to prioritize and multitask in a fast-paced environment

Problem-solving skills and the ability to make quick decisions

Familiarity with safety regulations and protocols

Proficiency in using relevant software, such as Computerized Maintenance Management Systems (CMMS)

Company

Cowan Systems, LLC

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Cowan Systems is a premier provider of transportation and logistics solutions, headquartered in Baltimore, Maryland, with operations spanning the United States.

Founded in 1924