AnyRoad · 6 days ago
Director, Customer Growth (EMEA)
United States
Full-time
Remote
Director/Executive
8+ years expAnyRoad is a fast-growing, VC-backed SaaS company specializing in experiential marketing and customer growth. The Director of Customer Growth will be responsible for owning Net Revenue Retention and portfolio expansion across the European customer base, while leading a cross-functional team and managing key customer relationships.
Big DataEnterprise SoftwareInformation TechnologyMarketingSoftware
Hiring Manager
Jonathan Yaffe
Responsibilities
Own 120%+ Net Revenue Retention (NRR) across a defined portfolio
Drive expansion through growth opportunities like brand and geographic expansion or increased adoption
Lead renewals, pricing discussions, and long-term account growth strategy
Drive organic growth from existing usage revenue by increasing adoption, increasing visitor counts, identifying opportunities for customers to grow their revenues
Act as executive sponsor for strategic accounts
Personally lead on-site customer meetings
Quarterly Business Reviews (QBRs) and roadmap discussions
Expansion and renewal negotiations
Build trusted relationships with senior leaders at global consumer brands
Lead and coach 7 direct reports across Implementation, Customer Enablement, Account Directors / Account Managers
Set clear expectations around performance, ownership, and growth outcomes
Develop future leaders while maintaining a high bar for execution
Attendance or participation in industry events, conferences, and tradeshows as needed
Work closely with AnyRoad’s executive team on strategic account expansion
Partner with Product and Engineering to translate customer needs into roadmap
Collaborate with leadership on forecasting and growth strategy
Serve as a senior AnyRoad leader in Europe
Help scale processes while maintaining flexibility and speed
Travel up to 30% to customer sites, events, and meetings (Europe + occasional US)
Qualification
Required
8–12+ years in Customer Success, Account Management, or Growth within B2B SaaS
Proven ownership of 120%+ NRR in a growth environment
Experience leading multi-disciplinary teams
Comfortable being customer-facing, commercial, and hands-on
Strong executive presence with the ability to influence senior stakeholders
Preferred
Experience working with or selling into Beverage alcohol, Consumer brands / CPG and Retail apparel or lifestyle brands
Experience in a venture-backed, fast-scaling SaaS company
Familiarity with tech - CRM, payments, ecommerce, loyalty, or marketing automation
French language skills (helpful but not required)
Company
AnyRoad
The leading experiential marketing platform
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$66.2MKey Investors
BlackRockAndreessen HorowitzPrecursor Ventures
2022-02-24Series B· $47M
2021-03-24Series A· $10M
2019-06-04Series A· $9.2M
Leadership Team
Jonathan Yaffe
CEO and Co-Founder
Daniel Yaffe
COO / Co-Founder
Recent News
Precursor Ventures.
2026-01-23
Venture Capital Journal
2026-01-10
2026-01-10
Company data provided by crunchbase