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Scott Credit Union · 3 weeks ago

Member Service Representative (Teller)

Edwardsville, IL

Full-time

Onsite

New Grad, Entry Level

$15/hr - $23/hr

Scott Credit Union is hiring a Member Service Representative in Edwardsville, IL to help support our members and strengthen our connection with the community. The role involves engaging with members, processing transactions, and educating them about SCU products and services to ensure an exceptional member experience.

BankingFinancial Services

Responsibilities

Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions

Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR

Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results

Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments

Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition