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Allstate · 6 hours ago

Liability Determination Adjuster - Charlotte, NC (Hybrid)

NC - Charlotte

Full-time

Hybrid

New Grad, Entry Level

$22.84/hr - $26.45/hr

Allstate Insurance Co. is a leading company dedicated to protecting families and their belongings from life's uncertainties. The Liability Claims Adjuster role involves guiding customers through stressful moments after accidents, communicating with various stakeholders, and investigating claims to negotiate fair outcomes.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

The Customer Service Expert – Show empathy and support in every interaction. You’ll live our Claims Culture—caring, empowering, and restoring—by being clear, compassionate, and committed throughout each claim

The Investigator – Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage to understand what’s owed

The Effective Communicator – Connect with customers through phone, email, text, and sometimes video. Use their preferred communication method to explain the process, answer questions, and keep them updated on their claim from start to finish

The Negotiator – Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements. You’ll use sound judgment and negotiation strategies to navigate challenging situations

The Problem Solver – Use the tools and resources provided to make informed decisions in a fast-paced environment, applying strong critical thinking to resolve issues and keep claims moving forward

The Recorder – Protect the company and our customers by documenting your work clearly and accurately. You’ll follow policy guidelines and maintain up-to-date claim records in our claims system

Qualification

Liability InvestigationClaims HandlingNegotiationCustomer ServiceCritical ThinkingTechnology ProficiencyCommunication SkillsProblem SolvingTime ManagementAttention to Detail

Required

As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets

All required licenses must be obtained within 60 days of hire

You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal