Associate EUS Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

Vervint · 11 hours ago

Associate EUS Technician

positionGrand Rapids Metro
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
date0+ years exp

Vervint is a purpose-driven global consultancy empowering people and organizations to thrive in an experience-driven world. The Associate EUS Technician will provide essential technical support to users and maintain the functionality of clients' IT systems.

ConsultingIT InfrastructureSoftware
check
Work & Life Balance
Hiring Manager
Jessica Merriam
linkedin

Responsibilities

Perform Tier I level support
Assist users who encounter technical issues, including problems with computer hardware, software networks, and other technology-related challenges
Diagnose and resolve technical problems by providing step-by-step guidance, troubleshooting, or escalating more complex issues to senior level team members
Maintain detailed records of each support request, including the issue description, troubleshooting steps taken, and the resolution provided
Use ticketing system to track and manage support requests efficiently and effectively
Support clients through on-call rotation

Qualification

Windows 7Desktop troubleshootingMicrosoft OfficeAdobe productsCustomer serviceMac troubleshootingProblem-solvingCommunication skills

Required

Customer service mindset, with an emphasis on empathy, problem-solving skills, and the ability to communicate clearly and patiently with people of diverse backgrounds and abilities while assisting users
Experience with Windows 7, 8.1, and 10
Experience with commonly used applications including Microsoft Office, Adobe products, and internet browsers
Willingness to participate in an on-call rotation and perform after hours work as needed
High school diploma or equivalent or combination of education and experience
Launching your career, at least 0-2 years of experience with desktop troubleshooting

Preferred

Mac troubleshooting experience preferred; a willingness to learn is valued
Advanced technical training preferred

Company

Vervint

twittertwittertwitter
company-logo
Vervint is a technology consulting firm that provides software quality assurance, mobile development, and disaster recovery services.
dateFounded in 1997
location
Grand Rapids, Michigan, USA
people-size201-500 employees
web-link
http://www.vervint.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Jim VanderMey
Executive Adviser, and Retired Chief Innovation Officer, Co-Founder of Vervint (formerly OST)
linkedin

Recent News

PR Newswire
Vervint Bolsters Executive Team With Robert Elliott As New CRO To Drive Focus On Market Expansion And Human-Centered Solutions
2025-03-27
Company data provided by crunchbase