Business Analyst jobs in United States
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Workiy Inc. ยท 8 hours ago

Business Analyst

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

Workiy Inc. is seeking a Senior IT Business Analyst to support the implementation of a cloud-based SaaS contact center solution. The role involves working closely with business stakeholders, technical teams, and vendors to gather, analyze, and document requirements, support solution design, and ensure successful delivery aligned with company standards.

Digital MarketingInformation TechnologySoftware EngineeringStaffing AgencyUX DesignWeb Development
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H1B Sponsor Likelynote

Responsibilities

Lead business requirements gathering, analysis, and documentation
Work with stakeholders to define business processes, functional requirements, and user stories
Support projects using Agile and Waterfall methodologies
Act as a liaison between business units and technical teams
Support solution implementation for contact centre technologies
Contribute to documentation and deliverables in accordance with SaskPower standards
Provide strong communication, facilitation, and customer service support throughout the project lifecycle

Qualification

IT Business AnalystBusiness requirements elicitationAgile methodologiesWaterfall methodologiesStakeholder engagementIIBA CBAPPMI-PBAIIBA AACContact centre technologyCustomer serviceAzure DevOpsCloud solutionsSaaS solutionsCommunication skillsDocumentation skillsFacilitation skills

Required

Significant experience as an IT Business Analyst on enterprise technology projects
Proven experience with: Business requirements elicitation and documentation
Proven experience with: Agile and Waterfall delivery methodologies
Proven experience with: Stakeholder engagement and communication
Professional Certification (Mandatory): IIBA CBAP or PMI-PBA or IIBA AAC

Preferred

Experience with contact centre technology projects
Knowledge of systems such as: Telephony, IVR, Workforce Management, CRM integrations
Experience using Azure DevOps
Familiarity with cloud and SaaS solutions

Company

Workiy Inc.

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Workiy provides digital solutions and staffing services, utilizing our patented delivery model and a unique and flexible, client-centric approach to tackling technology's biggest challenges.
dateFounded in 2008
location
Vancouver, British Columbia, CAN
people-size11-50 employees
web-link
https://workiy.com

H1B Sponsorship

Workiy Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)

Funding

Current Stage
Early Stage
Company data provided by crunchbase