Fairmont Homes Group · 2 months ago
Bell Attendant
Long Beach, CA, US
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrFairmont Breakers is a luxury hotel located in Long Beach, California, renowned for its historic charm and upscale amenities. The Bell Attendant role involves providing exceptional service to guests, assisting with their luggage, and ensuring a welcoming atmosphere at the hotel entrance.
CommercialConstructionResidential
Responsibilities
Consistently offer professional, friendly and engaging service
Welcome every Guest entering the hotel (Arrivals & Visitors)
Ensure all guests arriving by vehicle on the front drive or departing from the hotel are assisted
Ensure the driveway is free from any obstruction
Ensure that Guests are greeted at the car when pulling onto the driveway
Remain observant and respond to each Guest who passes through the front entrances of the hotel
Report suspicious people or behavior to security personnel
Ensure that the driveway is not congested
Maintain a presence on the driveway, at the door, and in the lobby throughout the shift
Deliver Guest’s luggage, messages and any other items for delivery within the Hotel
Engage warmly with guests whilst escorting them to their room
Ensure the timely and efficient transfer of luggage to and from the guest’s room
Ensure the guest is familiar with their room upon arrival (orientation, temperature control, etc…)
Offer assistance to Guests and answer questions in a helpful and informative way
Work closely with concierge desk to provide information and recommendations about local attractions, restaurants, and transportation options
Coordinate with valet for outstanding arrival and departure experiences
Assist guests with storage of luggage
Monitor and ensure the security of guest belongings during transportation and storage
Follow safety procedures and protocols to ensure a safe environment for guests and colleagues
Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly
Maintain effective communication with colleagues to ensure seamless guest experiences
Maintain accurate records of stored luggage and ensure security protocols are followed
Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues
A knowledge of hotel services, activities, and hours of operations is required to ensure timeliness of customer needs, which would be outlined each day in a pre-shift briefing
Follow all hotel and Forbes/LQA standards of service
Conduct self-audits and participate in the feedback of audits conducted to improve service levels
Handle guest concerns and provide assistance and resolution
Attend shift briefing at start of shift in order to keep up-to-date with events and activities in the hotel
Be an ambassador for the hotel by providing an excellent first and last impressions of the hotel to the Guests
Maintain regular and predictable attendance
Other duties as assigned
Qualification
Required
Previous customer related experience required
Strong customer service skills with a friendly and outgoing personality
Excellent communication skills and a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team and under minimal supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must have ability to communicate well both verbally and written
Reading and counting is essential
Available to work shifts which include mornings, evenings, overnight, weekends, and holidays
Preferred
Previous experience in a similar role within the hospitality industry preferred
High School graduate or equivalent is preferred
Knowledge of local attractions, restaurants, activities, and transportation options is an advantage
Benefits
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Company
Fairmont Homes Group
The Fairmont Homes Group is one of SA’s largest and most successful residential housing and development companies.
Founded in 1966
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase