iQuasar LLC · 1 week ago
Tier II Service Desk Specialist (Part-Time)
Fleming Island, FL, US
Full-time, Part-time
Hybrid
New Grad, Entry Level
0+ years expiQuasar LLC is a comprehensive professional and technical solutions provider for the Federal government. They are seeking a Tier II Service Desk Specialist to provide first-level and second-level onsite and remote support for various IT equipment, diagnose issues, and assist with onboarding and offboarding of employees.
CRMInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals
Diagnose and resolve hardware and software issues in a timely manner
Install, configure, and maintain operating systems, applications, and security tools
Assist with onboarding and offboarding of employees, including device setup and account provisioning
Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system
Collaborate with IT team members to escalate complex issues and implement solutions
Ensure compliance with organizational IT policies and security standards
Support remote users and troubleshoot connectivity issues via VPN or remote tools
Qualification
Required
Associate degree in IT, Computer Science, or related field, Trade School, Certificate Programs (or equivalent experience)
6 months to 1 year of desktop support or IT helpdesk experience
Proficiency in Windows and macOS environments
Knowledge of Active Directory, Office 365, and basic networking concepts
Familiarity with imaging tools and remote support software
Familiarity with ticketing systems such as ServiceNow and Remedy
Strong communication, customer service, and problem-solving abilities
Must adhere to federal government IT security standards
Work Environment: Onsite or hybrid; may require occasional travel to regional offices
Ability to lift and move computer equipment (up to 50 lbs)
Security Clearance eligibility to obtain and maintain a Public Trust clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minimum of 3 years to obtain
Preferred
CompTIA A+
Microsoft Certified Modern Desktop Administrator Associate
ITIL Foundation
Company
iQuasar LLC
iQuasar is an information technology company that provides custom software implementation services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tahir Qazi
Chief Executive Officer
Amin Bhat
Co-Founder
Recent News
Company data provided by crunchbase