pro/source <IT> · 1 day ago
Network Operations Center Technician
Miami, FL
Contract
Onsite
New Grad, Entry LevelPro/source is an enterprise client looking to expand their Network Operations team by hiring several level 1 NOC Technicians on a contract basis. The role involves monitoring network tools for outages, managing incidents through a ticketing system, and escalating issues as necessary.
EmploymentRecruitingStaffing Agency
Hiring Manager
Adrienne Chambers
Responsibilities
Monitor Enterprise network tools (OpenNMS, WUG - What’s up Gold, Slack, and Home Assistant) for outages and incidents of all network equipment and peripherals, UPS’s, and Carrier Circuits
Manage outages and incidents via Service Now ticketing system and escalate to network team via phone calls
Escalate carrier outages and issues with the associated carrier
Run reports from IP Database to check overall network health and escalate any issues found
Monitor NOC email mailbox
Qualification
Required
Experience with monitoring enterprise network tools (OpenNMS, WUG - What's up Gold, Slack, and Home Assistant)
Ability to manage outages and incidents via Service Now ticketing system
Experience in escalating issues to the network team via phone calls
Ability to escalate carrier outages and issues with the associated carrier
Experience in running reports from IP Database to check overall network health
Ability to monitor NOC email mailbox
Company
pro/source <IT>
Our Mission: Provide the best career opportunities to our candidates while being the best in the US at servicing our clients.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase