Circles North America · 1 week ago
Onsite Concierge Part Time
Raleigh, NC
Part-time
Onsite
Entry Level
$17/hr - $17/hr
2+ years expCircles North America is an inclusive company that prioritizes employee wellbeing and development. They are seeking a Part Time Onsite Concierge to provide white glove customer service, assist with member needs, and manage small errands while maintaining a professional image.
HospitalityLoyalty ProgramsService Industry
Responsibilities
Provide uncompromising service to our clients and their visitors by arranging personal and convenience services such as:
Gift wrapping, postage & shipping, photocopying, etc
Arrange for on-site services that include auto detailing, oil changes, and bike tuning through established partnerships
Order flowers and gifts
Recommend and book travel services including flight, car, and hotel
Provide local box office ticket suggestions and purchases
Provide local dining suggestions and reservations
Arrange and run errands (must have a vehicle in good working condition in order to run errands within a 10 mile radius of Biogen campus in Research Triangle Park (RTP))
Make appointments with local household service providers including housecleaners, plumbers, contractors, etc
Perform general information research
Make appointments for local pet services
Make golf and spa reservations
Provide destination information
Enter all client requests into a central database
Project an approachable and professional image at all times
Identify and provide relevant knowledge and insight to clients and Visitors regarding the services that we offer
Promote meaningful relationships through engaging and informed conversation with client and Visitors via face to face interaction, phone and email
Track accomplishments and challenges, constantly evaluating the service levels and report to supervisor
Maintain a general understanding of events occurring on the property
Maintain a clean and organized working environment
Qualification
Required
Provide uncompromising service to our clients and their visitors by arranging personal and convenience services such as: Gift wrapping, postage & shipping, photocopying, etc
Arrange for on-site services that include auto detailing, oil changes, and bike tuning through established partnerships
Order flowers and gifts
Recommend and book travel services including flight, car, and hotel
Provide local box office ticket suggestions and purchases
Provide local dining suggestions and reservations
Arrange and run errands (must have a vehicle in good working condition in order to run errands within a 10 mile radius of Biogen campus in Research Triangle Park (RTP))
Make appointments with local household service providers including housecleaners, plumbers, contractors, etc
Perform general information research
Make appointments for local pet services
Make golf and spa reservations
Provide destination information
Enter all client requests into a central database
Project an approachable and professional image at all times
Identify and provide relevant knowledge and insight to clients and Visitors regarding the services that we offer
Promote meaningful relationships through engaging and informed conversation with client and Visitors via face to face interaction, phone and email
Track accomplishments and challenges, constantly evaluating the service levels and report to supervisor
Maintain a general understanding of events occurring on the property
Maintain a clean and organized working environment
Easy to approach, sociable, warm and friendly
Manage and prioritize multiple tasks daily
Ability to meet/exceed productivity and quality standards
Excellent written and oral communication Skills
Ability to adhere to schedule
Active listening
Desire for continuous learning
Flexibility to adapt to changing tasks/priorities
2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred
Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment
Benefits
401K with company match
Generous PTO
2-week paid sabbatical
Access to company EBRGs (Diversity resource groups)
Access to different discount programs
Company
Circles North America
We deliver employee support and workplace experience solutions to help companies grow their businesses, build communities in the workplace, and make a real difference in employees’ lives.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$25.2MKey Investors
Hearst Ventures
2007-10-10Acquired
2002-01-02Series C· $10M
2000-02-14Series B· $15.2M
Leadership Team
Kai Chuang
Chief Information Officer
Recent News
2024-04-13
2024-04-11
2024-02-18
Company data provided by crunchbase