JFK Johnson Rehabilitation Institute · 4 days ago
SWITCHBOARD OPERATOR - FULL TIME - EVENING
Hackensack, NJ
Full-time
Onsite
Entry Level
$19.33/hr - $19.33/hr
1+ years expHackensack Meridian Health is dedicated to helping patients live better, healthier lives. The Switchboard Operator provides caller-related assistance and information to all internal and external callers, managing incoming calls and responding to emergencies as needed.
Hospital & Health Care
Responsibilities
Activates S.D.C directory system and switches from PC keyboard to telephone console on a moments notice
Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone service as directed, as soon as possible
Answers and processes all emergency calls including code calls
Responds to console alarms and reports equipment malfunctions to Operations Analyst or Operations Manager
Notifies Operations Analyst or Operations Manager of changes needed in S.D.C or any other directories for immediate attention
Keeps abreast of hospital events that may generate calls and inquiries from those outside the hospital
Able to sit for long periods of time and wear headphones
Works every other weekend and every other Holiday as stated by the Medical Center's Human Resources department
Adheres to the standards identified in the Medical Center's Organizational Competencies and Standards of Behavior
Qualification
Required
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs
PC keyboard and basic computer skills
To work every other weekend and/or every weekend
To work three (3) out of six (6) holidays and/or every holiday
To work rotating schedule/shifts based on needs
Preferred
1 year of work experience as a switchboard operator
Working knowledge of PBX console
Switchboard or call center experience
Benefits
Health, dental, vision, paid leave, tuition reimbursement, and retirement benefits
Company
JFK Johnson Rehabilitation Institute
Offering New Jersey’s most comprehensive rehabilitation services, JFK Johnson Rehabilitation Institute is a 94-bed facility located in Edison, NJ, serving residents of the tristate area for more than 40 years.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase