SunSource · 1 week ago
Customer Service Representative - Industrial Distribution
Farmington Hills, MI 48335
Full-time
Onsite
Entry Level
2+ years expElectro-Matic, a SunSource company, is focused on supplying automation components and solutions to leading U.S. manufacturers. The Customer Service Representative role is vital for providing high-quality support to customers, ensuring accurate order processing, and maintaining strong communication with internal teams to enhance customer satisfaction.
EnergyIndustrialMachinery ManufacturingProductivity ToolsRenewable EnergySolarSupply Chain Management
Responsibilities
Process customer orders, order changes, and returns in accordance with established policies and procedures
Perform contract review and ensure compliance with customer requirements
Prepare customer quotations and apply appropriate pricing
Respond to customer inquiries related to pricing, product availability, order status, and general account information
Maintain accurate ERP data, including part numbers, pricing, and item descriptions
Proactively follow up on customer orders by coordinating and expediting materials to meet delivery requirements
Support rush orders with an understanding of accounts receivable, shipping requirements, and supplier cutoff times
Understand and apply pricing matrices for assigned customer accounts
Identify materials eligible for return and independently research credit opportunities
Collaborate with outside sales representatives to resolve customer challenges and meet delivery expectations
Partner with Accounting to resolve disputed sales orders
Complete assigned departmental projects and process improvement initiatives
Qualification
Required
HS Diploma or equivalent
2+ years of relevant customer service experience in a professional or technical environment
Strong written and verbal communication skills
Excellent organizational, planning, and problem-solving abilities
High attention to detail with the ability to manage multiple priorities
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Working knowledge of ERP /CRM systems (required)
Ability to read and interpret procedures and product documentation
Strong interpersonal skills and ability to work effectively across departments
Ability to sit for extended periods
Frequent use of hands and arms for computer and desk work
Ability to communicate verbally and listen effectively
Ability to lift up to 20 pounds
Preferred
Associate or technical degree
Customer service / inside sales experience within industrial distribution / manufacturing
Experience with Epicor Prophet 21 (P21) is a great plus!
Company
SunSource
SunSource Energy owns, develops, engineer, procures, constructs and operates solar energy projects globally.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-11-02Acquired
Leadership Team
R
Robert Jacobs
CTO
Recent News
2024-10-28
Company data provided by crunchbase