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Pinnacle Technology · 12 hours ago

Service Desk Technician

Los Angeles, CA

Contract

Onsite

New Grad, Entry Level

Pinnacle Technology is looking for a Service Desk Technician to join their team. The main responsibilities include providing technical support, documenting procedures, and assisting with the deployment and configuration of Windows and MacOS systems for end-users.

ConsultingInformation TechnologyOutsourcingSoftware

Hiring Manager

Aditya Verma

Responsibilities

Proficient in Windows and MacOS

Assist in documenting technical support procedures and maintain CMDB

Deploy and configure Windows and MacOS computers to end-user

Assist and troubleshoot with end-users as needed

Install and configure printers and IOT on computers

Perform basic computer hardware troubleshooting and remediation

Research unfamiliar scenarios

Be motivated and a self-starter but also know when to consult and escalate issues

Qualification

WindowsMacOSTechnical support documentationComputer hardware troubleshootingPrinter installationIOT configurationCommunication skillsSelf-motivated

Required

excellent communications skills

proficient in Windows and MacOS

assist in documenting technical support procedures and maintain CMDB

deploy and configure Windows and MacOS computers to end-user

assist and troubleshoot with end-users as needed

install and configure printers and IOT on computers

perform basic computer hardware troubleshooting and remediation

research unfamiliar scenarios

motivated and a self-starter

know when to consult and escalate issues

Company

Pinnacle Technology

Glassdoor3.0

Pinnacle Technology provides staffing solutions, outsourcing, and systems integration services.

Founded in 2003

New York, New York, USA

201-500 employees

https://pinnacle-technology.com

Funding

Current Stage

Growth Stage

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