Community Manager - Social Media jobs in United States
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Public Storage · 1 week ago

Community Manager - Social Media

positionPlano, TX, USA
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

Public Storage is the largest owner and operator of self-storage facilities in the world. They are seeking a customer-focused Community Manager to serve as the voice of the company across social media channels, fostering positive relationships and supporting customers through various platforms.

Property ManagementReal EstateReal Estate Investment
badNo H1Bnote

Responsibilities

Monitor and engage with customer feedback, comments, direct messages, and mentions across Instagram, TikTok, Facebook, YouTube, X (Twitter), and Threads to facilitate discussions and maintain a positive community environment
Proactively resolve conflicts and address customer concerns
Identify and participate in viral moments and trending conversations relevant to the Public Storage brand
Serve as the first point of contact for customer service requests that come through social media channels
Escalate issues appropriately, working cross-functionally with Customer Service and Field Operations teams to ensure timely resolutions
Track recurring customer inquiries and provide feedback to internal teams for continuous improvement
Identify and engage with brand advocates, loyal customers, and potential new customers through proactive outreach
Show up authentically in comment sections of brand advocates and user-generated content to strengthen relationships
Identify opportunities to recognize and reward brand advocates through customer appreciation initiatives and prizing
Execute new property listings workflows, audits, and updates across the Public Storage website, Google, Apple, Facebook, and directories
Maintain and update property photos for entire property portfolio across digital ecosystem
Monitor support inbox workflows ensure clean handoffs between cross-functional teams

Qualification

Community managementSocial media platformsConflict resolutionSocial listening toolsWritten communication

Required

2+ years of experience in community management or customer service
Deep familiarity with major social media platforms
Exceptional written communication skills
Strong customer service orientation with proven conflict resolution skills
Experience using social listening and monitoring tools like Sprout Social

Company

Public Storage

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Glassdoor2.9
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Public Storage is an ideal choice for both commercial and household self-storage needs.
dateFounded in 1972
location
Glendale, California, USA
people-size5001-10000 employees
web-link
https://www.publicstorage.com/

Funding

Current Stage
Public Company
Total Funding
$2.37B
2025-09-26Post Ipo Debt· $496.33M
2025-06-26Post Ipo Debt· $875M
2024-04-09Post Ipo Debt· $1B

Leadership Team

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Chris Sambar
Chief Operating Officer
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Recent News

Venture Capital Journal
Fifth Wall raises $123.25m for new proptech fund
2025-12-25
MarketScreener
Public Storage Shares Fall After JPMorgan Downgrade
2025-12-18
MarketScreener
Transcript : Public Storage, Q3 2025 Earnings Call, Oct 30, 2025
2025-10-31
Company data provided by crunchbase