Techworks Consulting, Inc. · 12 hours ago
Information Technology Help Desk Technician
Bronx, NY
Full-time
Onsite
Entry, Mid Level
$67K/yr - $72K/yr
2+ years expTechworks Consulting, Inc. is an award-winning MSP recognized as one of the best places to work, and they are seeking a talented Level 2 Service Technician to troubleshoot clients' technical issues. The role involves answering service desk phone calls, performing in-house technical service, and utilizing remote assist tools to help users with their PC issues.
InfrastructureIT ManagementUnified Communications
Responsibilities
Answer service desk phone calls directly from clients
Perform in-house technical service and preparation on new equipment deployments
Utilize remote assist tools to take control of users' PCs to assist with issues
Qualification
Required
Ability to attend initial training in Ronkonkoma, NY for 30 days
2+ years of IT support experience
Strong PC troubleshooting skills including but not limited to: logon issues, email issues, printing issues, network connectivity issues, etc
Working knowledge of Active Directory and troubleshooting common issues in a business domain environment
Knowledge of IT Services and ability to answer technical questions from clients
Ability to be punctual and reliable, and demonstrate professionalism at all times
Strong customer service and communication skills
Must be able to work well independently, with a team, and across departments
Strong organization skills including detailed time entry and documentation
Benefits
Health insurance
Dental
401K
PTO
Holidays
Company
Techworks Consulting, Inc.
Techworks Consulting, Inc.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Thomas Lohr
Chief Operating Officer
Taylor Scibilia
Executive Assistant to Chief Executive Officer
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