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Compass Group USA · 1 day ago

Guest Experience Supervisor/Community Manager 1498509

Los Angeles, CA

Full-time

Onsite

Mid Level

$26/hr - $27/hr

Compass Group USA is a specialized division of FLIK Hospitality Group focused on guest and employee services. The Guest Experience Supervisor/Community Manager is responsible for establishing a welcoming atmosphere and ensuring customer satisfaction while managing various operational aspects of the office.

AdviceFood and BeverageHospitalityProfessional Services

H1B Sponsor Likely

Responsibilities

Provide high-level internal and external customer support

Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction

Assist with creating a collaborative environment amongst team through events and personal introductions

Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest

Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen

Set up catering and breaking down a catering event

Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications

Maintain a strong awareness of business activity and communicate all updates with your team members

Communicate and interact effectively with all other departments

May serve as point of contact for external vendors/service providers

Catering set-up knowledge & ServSafe Certified preferred

Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions

Effectively solve space or amenities related issues to ensure an elevated user experience

Worked with CONDECO or any other Space Management Tool

Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor

Qualification

Customer supportCatering set-up knowledgeSpace Management ToolBasic computer skillsCommunication skills

Required

Provide high-level internal and external customer support

Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction

Assist with creating a collaborative environment amongst team through events and personal introductions

Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest

Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen

Set up catering and breaking down a catering event

Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications

Maintain a strong awareness of business activity and communicate all updates with your team members

Communicate and interact effectively with all other departments

May serve as point of contact for external vendors/service providers

Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions

Effectively solve space or amenities related issues to ensure an elevated user experience

Worked with CONDECO or any other Space Management Tool

Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor

Preferred

Catering set-up knowledge & ServSafe Certified preferred

A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role

The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment

Excellent listening and oral communication skills

Basic computer skills and knowledge of office technology / equipment

Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details

Discreet, ethical, and committed to maintaining a high degree of confidentiality

A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain

Company

Compass Group USA

Glassdoor3.5

Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.

Founded in 1994

Charlotte, North Carolina, USA

10001+ employees

https://www.compassgroupcareers.com

H1B Sponsorship

Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (45)

2023 (49)

2022 (39)

2021 (26)

2020 (29)