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Solar Works Energy · 19 hours ago

Outbound Appointment Setter

Albuquerque, NM

Full-time

Onsite

Mid, Senior Level

Solar Works Energy is a forward-thinking leader in renewable energy solutions based in Albuquerque, New Mexico. They are seeking an Outbound Appointment Setter to manage the appointment scheduling and optimization process, ensuring efficient booking and maximizing customer satisfaction.

CommercialRenewable EnergySolar

Growth Opportunities

Responsibilities

Manage daily operations of the appointment center, ensuring efficient appointment scheduling and modifications

Oversee a team of scheduling coordinators; hire, train, and evaluate staff performance

Develop and implement strategies to enhance customer service and increase appointment bookings

Monitor and analyze appointment scheduling processes and customer feedback to identify areas for improvement

Ensure that the team meets sales targets through effective appointment scheduling and follow-ups

Maintain high levels of accuracy and attention to detail in all scheduling data and customer interactions

Collaborate with sales and service department leaders to ensure alignment and optimize staff and resource allocation

Handle escalated customer service issues related to appointment scheduling

Generate reports and provide insights on appointment trends, team performance, and operational efficiency

Qualification

Managerial experienceScheduling software proficiencyCRM systems proficiencyLeadership skillsOrganizational abilitiesCommunication skillsCustomer-oriented approachMultitasking abilitiesAttention to detail