Palette Hotels · 4 months ago
Front Desk Agent - Holiday Inn & Suites Beaumont, Texas
Beaumont, TX, US
Full-time
Onsite
Entry, Mid Level
2+ years expPalette Hotels is dedicated to creating and sustaining meaningful hospitality careers for their associates. They are seeking a Front Desk Agent to assist guests and provide exceptional service from check-in through check-out, while ensuring compliance with security and emergency procedures.
Hospitality
Responsibilities
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Ensure that all Guest complaints managed, recorded, and resolved promptly
Support the Night Auditor with all Front Desk and accounting related duties
Produce nightly reports, as required
Inform Departments of special requests, early/late departures, room changes and other Guest requests
Maintain good communication and work relationships in all hotel areas
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Serve your role and Team in an environmentally-conscience manner
Qualification
Required
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Flexible work schedule Day Shift and Night Shift
Preferred
Two years Front Desk experience
Knowledge of the hospitality industry
High level of IT Proficiency
Able to speak and understand Spanish
Benefits
Highly competitive salaries
Outstanding health benefits
Extensive training and development programs
Promotion from within the organization
A positive team-based culture where people make the difference
Company
Palette Hotels
Palette Hotels is a modern and fully integrated hotel management company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Madhi Nair
Chief Executive Officer
Company data provided by crunchbase