Summit Orthopedics · 1 day ago
Client and Patient Service Representative
Shakopee, MN
Full-time
Onsite
New Grad, Entry Level
$18.76/hr - $23.45/hrSummit Orthopedics is dedicated to treating and managing work injuries, and they are seeking a Client and Patient Service Representative. This role provides initial access for clients and patients, ensuring excellent customer service, managing patient information, and coordinating with clinical teams.
Health CareMedicalOutpatient Care
Responsibilities
Provide excellent customer service to all Minnesota Occupational Health (MOH) client employers and their employees (patients), MOH providers and staff, and other Summit partners by being attentive, respectful and helpful
Responsible for greeting and checking in all patients, collecting appropriate medical, demographic, company information and updating information as needed. Responsible for attaching applicable client employer protocol to the visit and notifying clinical team of patient arrival; coordinate with QRC’s and interpreters, as needed
Check-out and discharge patients, completing all proper documentation; organize, process and review patient records for completeness and accuracy in compliance with HIPAA, MN law and client employer policies
Triage walk-in workplace injuries and drug alcohol testing; notification to appropriate clinical team of walk-in arrival and type of injury or testing; ensure walk-in visit is added to the appropriate schedule and may notify client employer, if necessary
Answer all incoming phone calls, appropriately respond to inquiries and triage to other MOH staff, as needed
Communicate with client employers regarding patient results; responds to and reviews various requests for required patient medical records
Responsible for ensuring the patient lobby is accessible, neat and orderly
Performs various administrative duties and other duties, as needed and assigned
Qualification
Required
Excellent customer service skills
Ability to greet and check in patients
Experience in collecting medical, demographic, and company information
Knowledge of HIPAA, MN law, and client employer policies
Ability to triage walk-in workplace injuries and drug alcohol testing
Strong communication skills to interact with client employers and clinical teams
Ability to maintain an accessible, neat, and orderly patient lobby
Experience in performing various administrative duties
Flexibility to float to other MOH sites as needed
Ability to work full-time Monday - Friday daytime hours of 7:00 AM to 3:30 PM
Benefits
Medical
Dental
Vision
Disability
Life insurance
Paid time off
401(k)/profit sharing retirement plan
Company
Summit Orthopedics
Summit orthopedics is a medical practice in which specializes in orthopedic services for those in need.
Founded in 1986
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Berry
Chief Executive Officer
Recent News
Twin Cities Business
2025-10-02
Business Wire
2025-06-24
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