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GitLab · 5 hours ago

Business Systems Analyst, Order to Cash

United States

Full-time

Remote

Mid Level

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform used by over 100,000 organizations. The Business Systems Analyst will focus on shaping and scaling systems that power the revenue lifecycle, collaborating with various stakeholders to optimize billing and financial operations.

Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS

Comp. & Benefits

Responsibilities

Lead end-to-end analysis of Order to Revenue workflows, connecting quoting, contracting, billing, collections, and revenue recognition across Salesforce, Zuora, and NetSuite, and identifying where new integrations or data flows are needed

Analyze complex financial and operational data across billing, ERP, and CRM systems to uncover insights that improve Quote to Cash efficiency, data quality, and compliance

Define, document, and maintain system configurations for product SKUs, pricing models, billing rules, and revenue recognition treatments in alignment with accounting standards

Collaborate with Finance, Accounting, Revenue Operations, and Deal Desk to scope and deliver enhancements, such as optimizing billing processes, improving collections workflows, and resolving Order to Revenue bottlenecks

Partner with IT engineering and integration teams to design, implement, and test changes in Zuora Billing/CPQ, NetSuite, and Salesforce, ensuring data accuracy, system stability, and alignment on definitions across platforms

Present process analyses, solution options, and recommendations to cross-functional stakeholders and leadership in a clear, structured way that supports informed, data-driven decisions

Own project delivery for Order to Revenue system initiatives from requirements gathering through user acceptance testing and production deployment, including supporting month-end and quarter-end close activities

Contribute to Quote to Cash and Order to Revenue documentation, including process maps, functional specifications, and control narratives that support operational excellence and SOX compliance

Qualification

Order to Revenue workflowsZuora Billing/CPQNetSuiteSalesforceRevenue recognition principlesSystem integrationsBusiness analysis practicesData accuracyAgile practicesB2B SaaS experienceCommunication skillsAttention to detail

Required

Strong analytical skills and experience analyzing and documenting end-to-end Quote to Cash and Order to Revenue workflows (quoting, contracting, billing, collections, AR/AP, revenue recognition), with the ability to frame ambiguous business questions and translate them into clear, actionable system and process recommendations for Finance, Accounting, and Revenue Operations stakeholders, with a focus on identifying gaps, risks, and automation opportunities

Hands-on experience configuring and supporting billing and subscription, CPQ, ERP, and CRM platforms, including subscription lifecycle management, product catalog and SKU structures, pricing and discount rules, invoicing, payment processing, dunning strategies, and an understanding of GL impacts, journal entries, and financial reporting requirements

Understanding of revenue recognition principles (ASC 606 and IFRS 15), and experience partnering with Accounting to design or support system configurations that meet compliance and audit requirements

Experience with system integrations, data flows, and middleware tools, and the ability to collaborate with technical teams to design robust, scalable integrations across the O2R landscape

Proficiency in core business analysis practices, including process mapping, requirements gathering, gap analysis, and documentation, with strong attention to detail and focus on data accuracy and process controls

Ability to communicate complex financial and technical concepts in a clear, concise way through written documentation, diagrams, and presentations for both technical and non-technical audiences, and to work effectively in an all-remote, asynchronous environment by independently driving projects from requirements through user acceptance testing and production deployment using Agile practices, aligned with GitLab's values and openness to applying transferable skills from related business systems, finance systems, or revenue operations roles