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Ruan Transportation Management Systems · 4 hours ago

Part-Time Dispatch Support Coordinator

Ankeny, IA

Part-time

Onsite

New Grad, Entry Level

Ruan Transportation Management Systems is seeking a Part-Time Dispatch Support Coordinator to work onsite in Ankeny, IA. This role involves providing central customer service and dispatch support, ensuring operational data is accurately captured, and assisting with various administrative tasks.

Transportation

Responsibilities

Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items. Responsible to update driver and dispatch information into dispatch system real time

Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails

Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments

Record and maintain an updated computer log of incidences. Manage administrative and customer service responsibilities

Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary

Perform other job related duties and special projects as required

Qualification

Transportation management systemsCustomer serviceData processingAdministrative skillsCommunication skills

Required

Ability to work part-time schedule: Tuesday & Thursday 4:00 PM-10:00 PM and every other weekend 8:00 AM-4:00 PM

Experience in customer service and dispatch support

Proficiency in maintaining and updating computer systems in real time

Strong communication skills to effectively interact with operations and customers

Ability to manage administrative responsibilities and maintain accurate logs

Capability to assist with training and resource material for operational processes

Company

Ruan Transportation Management Systems

About Ruan Founded in 1932, Ruan is a family-owned transportation company providing Dedicated Contract Transportation, Managed Transportation, Value-added Warehousing, and Brokerage Support Services.

Founded in 1932