Wesley Health Centers - JWCH Institute, Inc. · 1 month ago
Case Manager- RCC
Los Angeles, CA, US
Full-time
Onsite
Entry, Mid Level
2+ years expJWCH Institute is dedicated to providing comprehensive care to vulnerable populations, and they are seeking a Case Manager for their Recuperative Care Program. The Case Manager will provide case management services to individuals experiencing homelessness and serious mental health issues, coordinating care plans and resources to enhance patient well-being.
Hospital & Health Care
Responsibilities
Collaborate with providers, managed care plans, the Housing Navigation Team, and community homeless service providers to ensure seamless care coordination for eligible patients
Perform comprehensive case management services, including intake, assessment, personalized care plan development, plan implementation, subspecialty referrals, monitoring, and follow-up
Connect members with essential social and support services, arranging referrals for specialized care (e.g., ophthalmology, behavioral health, podiatry, nutrition), transportation, housing, and more
Accompany patients/clients to appointments when necessary
Advocate on behalf of members when engaging with healthcare professionals to ensure their needs are understood and addressed effectively
Utilize motivational interviewing, trauma-informed care, and harm-reduction strategies to foster positive interactions and promote well-being
Coordinate closely with clinical staff to establish well-structured discharge plans, ensuring a smooth transition for patients
Monitor and encourage treatment adherence, including medication regimens, to support optimal health outcomes
Provide health promotion and self-management training to empower patients in taking charge of their well-being
Collect and input essential data for reporting purposes, ensuring the accurate completion of project activities and monthly reports as required by funding sources
Engage in agency and community meetings to address patient needs and contribute to discussions related to case management concerns
Participate in weekly case conferences with PCPs, clinical supervisors, and peers to facilitate collaborative problem-solving for client-related challenges and ensure the delivery of high-quality case management services
Collect data for comprehensive initial and ongoing assessments of patient needs, including functional status, housing, mental health, substance use, and education
Regularly update Individual Service Plans (ISPs) during weekly client meetings and report progress at case conferences to ensure goals are met effectively
Provide clients with appropriate referrals for a range of services, including HIV care, housing, food, transportation, benefits counseling, mental health services, and medical support
Verify clients' eligibility for public assistance programs and guide them through the necessary steps to access programs such as HWLA, Medi-Cal, SSI, GR, and housing options
Maintain confidentiality regarding client and employee information
Participate in designated staff meetings, quality improvement initiatives, case conferences, and in-service trainings
Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors
Participate in required safety and compliance trainings and apply learned practices in daily work activities
Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace
Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards
Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role
Participate in JWCH’s customer service training called AIDET on an annual basis
Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions
Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes
Perform other duties as assigned
Qualification
Required
High school diploma or GED required
Minimum of two years of experience as a care coordinator, community health worker, or in a similar role
Experience working with individuals with multiple chronic conditions, frequent ER visits or inpatient admissions, or those experiencing homelessness
Proficiency in electronic health records (EHR) and data entry required
Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint
Excellent verbal and written communication skills
Strong active listening and effective communication abilities
Demonstrated empathy and compassion when working with clients facing challenging life circumstances
Cultural competence and sensitivity to diverse social, economic, and cultural backgrounds
Preferred
Medical Assistant certification preferred, with at least one year of case management experience
Bilingual (English/Spanish) preferred
Benefits
Medical, Dental, Vision
Monthly employer-sponsored allowance for assistance with health premiums.
Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
Paid time off (vacation, sick leave) and 13 paid holidays.
401(k) Safe Harbor Profit Sharing plan.
Mileage reimbursement.
Short- and long-term disability plans (LTD/STD).
Life insurance policy & AD&D, and more!
Company
Wesley Health Centers - JWCH Institute, Inc.
JWCH provides comprehensive health care services to safety-net populations in Los Angeles. We are the largest provider of care to homeless persons.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Al Ballesteros, MBA
CEO
Company data provided by crunchbase