Strive Compounding Pharmacy · 5 days ago
Client Solutions Lead (Pharmacy Technician)
United States
Full-time
Remote
Mid Level
3+ years expStrive Pharmacy is dedicated to providing personalized healthcare solutions through compounding. The Client Solutions Lead will support the technical implementation team by managing client onboarding, standardizing pharmacy workflows, and ensuring system readiness while coordinating multiple projects.
Health CareMedicalPharmaceutical
Responsibilities
Serve as the technical and workflow liaison during client onboarding and configuration
Initiate and coordinate “Fast Track” implementation prep for new clinics, including clinical template management
Manage multiple integration projects simultaneously, maintaining clear communication and timelines
Support cross-functional communication between product, clinical, support, and integration teams
Lead communication with our PMS support teams to request integration credentials and configure webhooks
Review pharmacy orders in sandbox environments to ensure accuracy and workflow alignment
Test and validate pharmacy orders in production systems for consistency and product readiness
Perform regular audits of pharmacy orders to ensure compliance with system standards and clinical expectations
Add new products and templates into the PMS in collaboration with the pharmacy product team
Test and validate webhook integrations to ensure reliable communication with external systems and PMS platforms
Monitor system behavior and escalate integration issues or configuration gaps as needed
Write and maintain technical SOPs and documentation for client-facing processes and internal workflows
Communicate changes in pharmacy product capabilities and integration steps clearly and effectively
Collaborate with product managers and L&D to ensure updates are incorporated into training and knowledge systems
Qualification
Required
3–5 years of experience in pharmacy technology, healthcare SaaS, or clinical systems integration
Working knowledge of multiple PMS platforms (e.g., QS/1, PioneerRx, Liberty, McKesson EnterpriseRx, etc.), familiarity with LifeFile is preferred
Strong technical writing skills (SOPs, product changes, client documentation)
Proficiency with Microsoft Office (especially Excel, Word, PowerPoint)
Experience managing multiple client projects or integrations simultaneously
Strong interpersonal and communication skills—comfortable with both technical teams and client stakeholders
Preferred
CPhT with 5 years of experience or RPh with 2-3 years of experience
Familiarity with HL7, NCPDP, webhook APIs, or EHR/EMR integrations
Experience in pharmacy operations or clinical informatics
Hands-on experience with tools like HubSpot, Slack, or similar
Understanding of pharmacy order workflows and medication dispensing standards
Benefits
Employer paid healthcare coverage available after 30 days of employment
The choice of an FSA/HSA
A voucher for new hire scrubs (if applicable)
Parental leave
A 401(k) plan with matching contributions
The benefit of weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members
Company
Strive Compounding Pharmacy
At Strive Compounding Pharmacy, we’re pioneering a movement in personalized medicine.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.1M2019-07-16Seed· $0.1M
Leadership Team
Nathan Hill
CEO/ Co-Founder
Recent News
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