Samsung SDS America · 1 month ago
Logistics Innovation 4PL Operation Director (EM7130)
Plano, TX, US
Full-time
Onsite
Director/Executive
15+ years expSamsung SDS America is a leader in the global logistics market, providing innovative logistics services through advanced IT technology. The Logistics 4PL Innovation Operation Director will oversee the entire supply chain, coordinating logistics partners and managing performance, optimization, and strategic planning to enhance cost efficiency and service levels.
Information Technology & Services
Responsibilities
Develop overall logistics and supply chain strategies aligned with customer business goals
Optimize logistics network design (routes, modes, warehouses, vendor selection, etc.)
Evaluate total logistics cost-to-serve and create continuous improvement plans
Operate a single command center providing visibility across air, ocean, trucking, warehousing, and last-mile logistics
Monitor real-time shipment tracking, exceptions, and performance across all partners
Provide unified reporting and business intelligence dashboards
Select, manage, and evaluate 3PL partners, carriers, brokers, and other logistics vendors
Ensure service-level agreement (SLA) compliance on cost, delivery performance, accuracy, and other KPIs
Provide vendor scorecards and lead quarterly business reviews
Coordinate logistics activities across procurement, transportation, warehousing, and delivery
Ensure smooth handovers between carriers, warehouses, customs agents, and final delivery providers
Maintain a single source of truth for shipment and inventory data
Control total logistics budgets and provide financial transparency
Identify cost-saving initiatives such as consolidation, rate optimization, detention reduction, or vendor re-bidding
Audit invoices, freight bills, and vendor charges
Implement and manage advanced platforms (In-house Cello System, TMS, WMS, ERPs, visibility tools)
Integrate data from multiple logistics partners for end-to-end visibility
Automate reporting, alerts, KPI dashboards, and planning tools
Define and monitor KPIs across the entire supply chain (lead time, on-time delivery, service failures, detention, damage, etc.)
Provide regular reporting to leadership and clients
Identify trends and root causes of operational gaps
Lead projects to improve speed, cost, and quality
Recommend process automation, warehouse optimization, IoT tracking, AI forecasting, robotic improvement, etc
Benchmark industry standards and best practices
Anticipate logistics disruptions (port congestion, customs delays, weather, carrier issues)
Manage recovery plans and provide fast alternatives (rerouting, mode change, expediting)
Communicate risk proactively to customers and leadership
Act as the single point of contact for all logistics issues and strategic discussions
Align operations with client business needs and growth plans
Support strategic planning such as seasonal volumes, new FC openings, and major initiatives
Qualification
Required
Bachelor's Degree or higher required in a business-related field, High School Diploma required
15+ years of experience in global freight forwarding and/or relevant logistics sales experience required
Possess a thorough understanding of the domestic and international transportation industry modes (trucking, rail, air and ocean)
Proven track record in sales, prospecting, and developing accounts
Familiar with digital freight forwarder platforms and processes
Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
Excellent presentation and selling skills with exceptional attention to detail and follow up with clients
Proficiency with Microsoft Office applications: PowerPoint, Excel, Word, Outlook
Ability to travel up to 20% in U.S
Preferred
Experience working with one of the top global freight forwarders preferred
Benefits
Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.
401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life’s biggest moments.
Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.
Wellness Programs From fitness incentives to mental health support, we’ve got your well-being covered.
Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career.
Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication.
Subsidized Lunch Support Savor your meals with our support.
Company
Samsung SDS America
Samsung SDS America (SDSA) is the U.S. subsidiary of Samsung SDS, a global leader in cloud and digital transformation.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Daniel H.
Manager Strategic Partnership Digital Health
Hea Mi Woo
Executive Assistant to CEO
Company data provided by crunchbase