Owner Operator Business Specialist jobs in United States
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Swift Transportation · 6 days ago

Owner Operator Business Specialist

positionPhoenix, AZ
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$22/hr - $25/hr
date2+ years exp

Swift Transportation is the largest truckload carrier in America, with a commitment to continual learning and improvement. The Owner Operator Business Specialist will provide training and guidance to Owner Operators, address complex business issues, and ensure compliance with company policies.

Transportation

Responsibilities

Provide continuous training to strengthen the abilities of O/O Consultants
Provide guidance and direction to Owner Operators by addressing highly complex issues pertaining to business needs
Answer calls/emails from owner operator contractors and provide and direct them to optimal solutions and/or problem resolutions
Assess each situation through fact-finding research, clearly identify issues and determine appropriate resolutions
Conduct group and individualized training for owner operators
Review O/O rate contracts to ensure compliance with assigned LOB metrics and Swift policies/procedures
Create metrics and reports for leadership review to understand current state with improvement opportunities
Coordinate training schedules to meet needs of all locations for on-boarding and follow up
Actively participate in group discussion and brainstorming sessions to help improve response time and quality of service to department customers
Build lasting relationship with Terminal Support by weekly phone interaction
Listen to pain points affecting our Owners and Owner Support and create solutions
Conduct group and individualized training for Owner Operator Consultants so they can serve their Owners
Connect regularly with assigned Owner Operator Fleet Consultant to review Most Help Needed (MHN) and discuss NSB
Analyze our lead indicators to proactively retain our OO's (VYC, NPS, Inactive OO, Driver Facts)
Positively recognize our OO accomplishments
Review and develop training aides for terminal leadership and staff
Proactively work to assist others in achieving the organization's objectives

Qualification

Customer service experienceOperations experienceFinance experienceMS Office proficiencyWritten communication skillsOral communication skillsTraining skillsBusiness degreeDocumentation skills

Required

2+ years' experience in customer service and/or operations and/or finance in transportation industry required
Must possess outstanding written and oral communication skills
Must be able to create, maintain and update standard work process documentation
Must be proficient with MS Office tools
Must be able to provide on the job training and guidance
Associates degree in business related field or equivalent combination of education and/or experience required

Preferred

Swift experience preferred

Benefits

401k
Medical
Dental
Vision
Disability
Supplemental and Life Insurance
Pet insurance
Employee Stock Purchase plan
Paid training
Wellness programs
Flexible Spending Account
Tuition Assistance Programs (subject to change)
Military Leave
Discounts with our vendors

Company

Swift Transportation

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Swift Transportation is the largest full-truckload motor carrier in North America.
dateFounded in 1966
location
Phoenix, Arizona, USA
people-size10001+ employees
web-link
http://www.swifttrans.com/

Funding

Current Stage
Public Company
Total Funding
unknown
2017-04-12Acquired
2010-12-16IPO

Leadership Team

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Jim Fitzsimmons
Chief Operating Officer
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Kevin Quast
Chief Operating Officer
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Recent News

Business Wire
Knight-Swift Transportation Holdings Inc. Announces Quarterly Cash Dividend
2025-01-11
Company data provided by crunchbase