Electro-Matic · 1 week ago
Customer Service Representative - Industrial Distribution
Farmington Hills, MI
Full-time
Onsite
Entry, Mid Level
2+ years expElectro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. The Customer Service Representative provides high-quality support to both internal and external customers by leveraging a strong working knowledge of the ERP system and collaborating closely with sales, accounting, and operations teams.
ElectronicsManufacturing
No H1B
Responsibilities
Process customer orders, order changes, and returns in accordance with established policies and procedures
Perform contract review and ensure compliance with customer requirements
Prepare customer quotations and apply appropriate pricing
Respond to customer inquiries related to pricing, product availability, order status, and general account information
Maintain accurate ERP data, including part numbers, pricing, and item descriptions
Proactively follow up on customer orders by coordinating and expediting materials to meet delivery requirements
Support rush orders with an understanding of accounts receivable, shipping requirements, and supplier cutoff times
Understand and apply pricing matrices for assigned customer accounts
Identify materials eligible for return and independently research credit opportunities
Collaborate with outside sales representatives to resolve customer challenges and meet delivery expectations
Partner with Accounting to resolve disputed sales orders
Complete assigned departmental projects and process improvement initiatives
Qualification
Required
HS Diploma or equivalent
2+ years of relevant customer service experience in a professional or technical environment
Strong written and verbal communication skills
Excellent organizational, planning, and problem-solving abilities
High attention to detail with the ability to manage multiple priorities
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Working knowledge of ERP /CRM systems (required)
Preferred
Associate or technical degree
Customer service / inside sales experience within industrial distribution / manufacturing
Experience with Epicor Prophet 21 (P21) is a great plus!
Occasional travel may be required for training purposes
Company
Electro-Matic
Since 1969, Electro-Matic has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Business News
2023-06-22
Company data provided by crunchbase