Plexos Group, LLC · 2 weeks ago
Disaster Case Management Operations Lead
Santa Fe, NM, US
Full-time
Onsite
Mid, Senior Level
3+ years expPlexos Group, LLC is a leading program delivery and project management company specializing in disaster recovery. They are seeking an experienced Operations Lead to support the Disaster Case Management team in New Mexico, focusing on driving operational efficiency and cross-functional collaboration within the program.
Business IntelligenceData IntegrationIT Management
Responsibilities
Oversee staff workload assignments and coordination to ensure operational efficiency
Support DCM Supervisors by handling administrative logistics, freeing them to focus on guiding their teams
Lead the deployment and adoption of project management tools like Smartsheet, ProjexisTM, and data dashboards to unify workflows across intake, logistics, grants, and program leadership
Foster a systems thinking mindset: design, integrate, and refine processes and tools to enhance transparency, coordination, and scalability
Develop and maintain standard operating procedures, checklists, and operational guides to ensure consistent practices
Document best practices and lessons learned – through debriefs, logs, and documentation – to promote continuous improvement
Run quality control audits, spot-checks, and compliance reviews to uphold program standards
Track performance deviations and recommend enhancements
Prepare and maintain daily and weekly operational dashboards (e.g., quality incidents, staffing efficiency, system uptake)
Analyze trends and present data-driven improvement recommendations to leadership
Collaborate with Program Managers, DCM Supervisors, Case Managers, Coordinators, and other project staff to ensure procedural alignment
Qualification
Required
2+ years in operational coordination or supervisory roles, especially in fast-paced or crisis contexts
3+ years in case management, disaster recovery, social services, or related environments
Track record in systems/tool implementation, policy creation, quality assurance, and operational analytics
Exceptional at managing fast-paced, high-stakes environments with shifting priorities
Strong systems thinker with experience implementing tools like Smartsheet or similar platforms
Superior written communication, with the ability to translate complex systems into accessible procedures, dashboards, and client-facing reports
Proficient in staff scheduling, quality control, and operational reporting
Collaborative, with demonstrated ability to align multi-disciplinary teams toward shared goals
Preferred
Knowledge and experience with federal programs
Company
Plexos Group, LLC
Plexos Group is a leading program and construction management company.
201-500 employees
H1B Sponsorship
Plexos Group, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (4)
2021 (3)
Funding
Current Stage
Growth StageLeadership Team
David Odom
President and CEO
Recent News
2023-04-10
Company data provided by crunchbase