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Augment Professional Services · 11 hours ago

Field Services Specialist

Houston, TX

Full-time

Onsite

Mid Level

Augment Professional Services is seeking a Field Services Specialist who will be responsible for driving successful adoption and operational execution at customer job sites. This role involves embedding within customer environments to ensure workflows are followed correctly, contractors are trained, and issues are resolved quickly.

Management Consulting

Responsibilities

Embed directly with customer teams to ensure consistent, correct usage of workflows

Shadow installers, electricians, and QC personnel to reinforce proper usage and prevent deviations

Observe real-time activity and provide immediate coaching or retraining as needed

Maintain a visible, engaged presence in daily job site operations

Deliver structured training to installers, foremen, QC managers, supervisors, and subcontractors

Adapt training style to varying skill levels, languages, and trade backgrounds

Conduct refresher or replacement training when new crews arrive or workflows change

Maintain training attendance records and ensure workforce readiness

Perform daily audits of workflow completion, torque verification accuracy, and QC sign-offs

Identify gaps in data integrity and partner with crews to correct root causes

Monitor device performance, tool calibration status, and user attribution data

Maintain and update job site compliance dashboards

Troubleshoot device pairing, connectivity, application usability, and credential issues

Document field issues in the FS Issue Register with clear reproduction steps

Escalate workflow design concerns or complex issues to Deployment Engineering or PMs

Reduce support burden on engineering teams through proactive problem-solving

Participate in daily foreman meetings, site huddles, and weekly project steering sessions

Provide insights on contractor adoption, project risks, and operational bottlenecks

Serve as a trusted advisor for site leadership regarding workflow expectations and best practices

Coordinate closely with Project Managers to maintain schedule alignment and mitigate risks

Qualification

Training deliveryData quality oversightTechnical troubleshootingWorkflow adoptionCustomer alignment

Required

Frequent travel and on-site presence for up to two consecutive weeks at a time, depending on project needs