Community Health Centers of the Central Coast, Inc. · 1 week ago
Clinical Services Supervisor, RN
Arroyo Grande, CA, US
Full-time
Onsite
Entry, Mid Level
2+ years expCommunity Health Centers of the Central Coast, Inc. is dedicated to providing high-quality total care to its patient population. The Clinical Services Supervisor (CSS) oversees clinical operations, manages patient care, and ensures compliance with healthcare regulations while collaborating with the Health Center Manager and other healthcare professionals.
Health CareHospitalNon Profit
Responsibilities
Participates in patient population management relating to clinical services while taking into account cultural diversities, sensitivities, and local recourses
Prioritizes the management of patient acuity and optimal clinical flow. Recalls patients for routine health maintenance as needed. Use Evidence Based Practice guidelines to assist with disease management
Participates independently in direct or indirect care coordination and case management. Provides patient education directed by provider’s care plan
Coordinates with the Care Team (Primary Care Provider, Health Educator, Registered Dietitian, RN, Behavioral Health Provider, Director of Nursing, or Medical Director) to ensure appropriate services are arranged for the patient in order for the patient to meet his/her care goals
Provides direct/indirect patient care services that ensure the safety and protection, comfort, and the performance of disease prevention and restorative measures
Independently utilizes nursing judgement to provide triage of patients with proper disposition and appropriate level of care using company adapted triage protocols
Participates in rooming patients, obtaining vital signs, medication administration, and patient treatment as directed by provider and within RN scope of practice. Initiates emergency procedures as directed by standardized protocols
Performs, observes, and records symptoms, abnormalities, and progress of the patient and reports findings to the provider. Documents all care coordination activities in the medical record
Assists team with a pre-visit checklist and participates or directs team huddles to establish patient goals and interventions. Assists with patient/client follow up appointments within the recommended time frames
Communicates with all members of the care team both internal and external by being a patient advocate. Uses available resources to facilitate care to ensure appropriate services are arranged for the patient in order for the patient to meet self-management and care goals
Tracks and compiles outstanding test and laboratory results required for examinations and visits for referrals and follow-up. Coordinates the notification process with support staff as recommended by the providers
Maintains and operates medical and laboratory equipment and documentation as necessary. May need to assist provider during treatment, examination, and/or testing of patients
Performs clinic audits and maintenance of laboratory and medication management for a multitude of state or federal regulatory compliance
Collaborates with the Quality Improvement Department to comply with federal and state regulations and payer requirements. Assists with various report tracking in and all software programs as designated by the company
Attends and participates in staff meetings and ongoing nursing review meetings. Participates in specialty committees as assigned
Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards
Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events
Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics)
Demonstrates knowledge of domestic violence, child and dependent abuse protocols
Demonstrates cultural sensitivity and competence with patients
Demonstrates adherence to Quality Improvement processes such as Meaningful Use, HEDIS, UDS and Regulatory compliance and company productivity
Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation)
Qualification
Required
Graduation from an accredited Registered Nursing program
Current RN license issued by the State of California Board of Registered Nursing required
Possession of current, valid, unrestricted California Driver's License (Class C) required
Required to obtain and maintain current, valid, unrestricted RN license issued by the State of California Board of Registered Nursing
Current CPR (BLS-C) card required
Must obtain a valid CPR card within first 60 days of employment if not certified at time of hire
Required to pass a criminal history background check and drug screen upon hire
Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form
Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, policy and procedure manuals
Ability to respond effectively to the most sensitive inquiries or complaints
Ability to write routine reports and correspondence
Ability to speak effectively before groups of patients or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply sound judgment in understanding to carry out instructions in written or oral form
Ability to make appropriate job decisions following standard office policies and past precedents
Experience with word processing, spreadsheets, email, and keyboarding required
Microsoft Office and Google Suite skills required
Working knowledge of EHR required
Competency in EHR system required
Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events
Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics)
Demonstrates knowledge of domestic violence, child and dependent abuse protocols
Demonstrates cultural sensitivity and competence with patients
Demonstrates adherence to Quality Improvement processes such as Meaningful Use, HEDIS, UDS and Regulatory compliance and company productivity
Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation)
Preferred
Minimum two year of recent experience in ambulatory care preferred
Company
Community Health Centers of the Central Coast, Inc.
Community Health Centers of the Central Coast, Inc.
501-1000 employees
H1B Sponsorship
Community Health Centers of the Central Coast, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (5)
2022 (3)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Victoria Wood
Chief Experience Officer
Company data provided by crunchbase