Top Greener, Inc. · 4 days ago
Customer Support Representative (1-yr Customer Service Exp Rqr)
Irvine, CA
Full-time
Onsite
Entry Level
$20/hr - $23/hr
1+ years expTop Greener, Inc. is a leading provider of innovative wiring devices and smart home products. They are seeking a Customer Support Representative to serve as the first point of contact for customers, handling inquiries, orders, and product support while collaborating with technical teams to enhance customer experiences.
Electrical DistributionLightingSalesSmart Home
Responsibilities
Provide exceptional support via phone, email, and live chat
Assist customers with order placement, order tracking, product information, troubleshooting, and general inquiries
Handle returns, exchanges, and warranty claims in accordance with company policies
Track shipments, resolve delivery issues, and coordinate with logistics partners
Process online sales orders efficiently and accurately while maintaining up-to-date records
Manage customer accounts, ensuring secure handling of payment and contact information
Document and follow up on customer interactions to ensure timely resolution and satisfaction
Participate in initiatives to improve customer support services
Collaborate with product and tech teams to provide insights from customer feedback and identify opportunities for improvement
Assist in maintaining product information, documentation, and FAQs used in customer support and online listings
Use CRM and AI-based tools to manage customer tickets, analyze service trends, and enhance response quality
Support internal projects to optimize operational workflows and improve customer journey
Greet and assist visitors and clients in a friendly and professional manner
Answer and route phone calls and emails to appropriate departments
Support administrative and office tasks, including handling mail, maintaining supplies, and assisting with meeting coordination
Qualification
Required
Proficiency in English (verbal and written) required
Associate degree in business, communications, or related field; or equivalent professional experience
1–3 years of experience in customer service, product support, or a related administrative role
Excellent communication, interpersonal, and problem-solving skills
Strong organizational skills with the ability to multitask and prioritize effectively
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides)
Comfortable using digital and AI-based tools for communication, data tracking, and content management
Self-motivated, dependable, and able to work both independently and collaboratively in a fast-paced environment
Professional, proactive, and customer-focused attitude
Customer support: 1 year (Required)
Ability to Commute: Irvine, CA 92614 (Required)
Preferred
Proficiency in Spanish (verbal and written) preferred
Experience with CRM systems (e.g., Zendesk, Desk, or similar) preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Company
Top Greener, Inc.
Top Greener, Inc. is a high-tech company specializing in home automation solutions.
11-50 employees
Funding
Current Stage
Early StageRecent News
EIN Presswire
2025-05-22
Google Patent
2024-11-30
Company data provided by crunchbase