Bray and Scarff · 15 hours ago
Appliance Delivery Coordinator
Laurel, MD 20707
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrBray and Scarff is the largest local, independent appliance dealer in the greater D.C. metro region. The Appliance Delivery Coordinator is responsible for managing inbound customer communication, assisting with scheduling, and supporting operational workflows to ensure smooth daily operations.
Consumer GoodsFood and Beverage
Responsibilities
Answer inbound customer calls as the primary owner of phone support
Assist customers with questions, scheduling needs, and delivery updates
Assist with billing, invoicing, and shipment verification within required timelines while maintaining a high level of accuracy
Complete reschedules and document outcomes accurately
Support communication between stores, drivers and internal teams
Provide basic operational guidance to support daily workflow
Communicate essential updates to drivers and ensure information is accurate
Support Dispatch Track updates as needed for basic entries
Maintain the Driver Uniform Program through ordering, returning, tracking and auditing
Ensure accurate routing of questions to other coordinators or departments if necessary
Provide professional customer support during high volume periods
Replenish install supplies as needed
Maintain confidentiality and professionalism at all times
Any other duties as assigned
Qualification
Required
Strong communication and organizational skills
Ability to manage multiple inquiries at one time
Ability to utilize basic computer programs
Customer service, field service coordination, or call handling experience
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Company
Bray and Scarff
Bray and Scarff is a retail company offering kitchen remodeling products.
Founded in 1930
201-500 employees
Funding
Current Stage
Growth StageRecent News
2022-11-22
Company data provided by crunchbase