The Madison Concourse Hotel and Governor's Club · 1 month ago
Front Desk Agent - PM
Madison, Wisconsin, United States
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrThe Madison Concourse Hotel and Governor's Club is seeking a Front Desk Agent to provide exceptional service to guests. The role involves registering guests, managing reservations, and ensuring guest satisfaction through effective communication and problem-solving.
Hospitality
Responsibilities
Provide a warm and friendly welcome to guests, ensuring a smooth check-in process
Assist guests with check-outs, billing inquiries, and any other requests or concerns they may have during their stay
Maintain a comprehensive knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations
Manage reservations and room assignments, ensuring accuracy and efficiency
Handle guest inquiries and resolve concerns promptly and professionally, finding appropriate solutions to ensure guest satisfaction
Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and ensure smooth operations
Maintain a clean and organized front desk area, including the lobby
Follow security and safety procedures, ensuring the well-being of guests and colleagues
Upsell hotel amenities, services, and packages to enhance guests stays and maximize revenue
Collaborate with team members to provide seamless experiences and exceed service standards
Qualification
Required
Customer service background is required
Outstanding interpersonal and communication skills, with the ability to connect with guests and create positive relationships
Strong organizational and multitasking abilities, thriving in a fast-paced environment
Attention to detail and the ability to handle guest information and transaction with confidentiality and accuracy
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays
A positive attitude and a genuine passion for providing outstanding customer service
Preferred
Previous experience as a front desk agent or in a customer service role is preferred, but not mandatory
Knowledge of local attractions, events, and services is a plus, allowing you to assist guests with their inquiries effectively
Benefits
Free employee parking underground
Free employee meal every shift
Discounted hotel rooms
Discounts at Circ and Starbucks
401-K matching retirement plan
Paid time off
$1,000 employee referral bonus!
Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada
Pet Insurance for part time and full time employees
A vibrant and inclusive work environment that values teamwork and celebrates your contributions!
A rich Quartz health insurance plan
Delta Dental insurance
Vision insurance
Company-paid basic life insurance and short term disability
Flexible Spending Account (FSA)
Additional life insurance policy
Company
The Madison Concourse Hotel and Governor's Club
The Madison Concourse Hotel and Governor's Club is a hospitality company that offers fundraiser, wedding, and hospitality services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase