Snatch UP · 18 hours ago
Customer Success Team Leader
United States
Full-time
Remote
Mid, Senior Level
$80K/yr - $100K/yrSnatch UP is a rapidly growing, VC-backed technology company seeking a hands-on Customer Success Team Manager to lead their US Customer Success team. The role involves managing key customer relationships, ensuring successful onboarding and training, and supporting the team in their daily work.
Management Consulting
Hiring Manager
Hana Wimberly
Responsibilities
Team Leadership: Manage, mentor, and support Customer Success Managers (CSMs) in their day-to-day work
Escalation Management: Act as the primary escalation point for customer issues and requests, providing feedback to the team to help resolve blockers
Process Excellence: Ensure consistent execution of onboarding, training, and support processes
Account Health: Monitor customer usage, adoption, and engagement across accounts
Product Feedback: Collect and communicate customer feedback directly to Product and Operations teams
Sales Support: Assist in pre-sales and post-sales conversations when deeper product expertise is required
Qualification
Required
Player-Coach Mentality: A hands-on leader who enjoys working directly with customers
Experience: Proven experience managing or mentoring customer-facing teams while carrying your own book of business
Communication: Excellent written and verbal communication skills in English are a must
Global Mindset: Comfortable working with global customers across different regions and cultures
Operational Skills: Highly organized, detail-oriented, and proactive in problem-solving
Preferred
Preferred Background: A background in Architecture, Design, or PropTech is a plus
Languages: Additional languages (such as French, Japanese, or Korean) are a plus
Company
Snatch UP
With over a decade of building teams, we are far beyond your typical recruitment agency.
Founded in 2012
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase