MDVIP · 3 days ago
Specialist, EHR Training
US
Full-time
Hybrid
Mid Level
3+ years expMDVIP is a national leader in personalized healthcare, empowering members to achieve their health and wellness goals. The EHR Trainer will deliver high-quality electronic health record education to physicians and practice staff, facilitating both onsite and virtual training sessions while customizing content to meet clinical and operational needs.
Health CareMedical
Responsibilities
Deliver onsite and virtual EHR training for physicians and practice staff, covering clinical documentation, scheduling, billing, labs, orders, and communication workflows
Partner with Onboarding Managers and cross‑functional teams to assess practice readiness, customize training plans, and ensure go‑live success
Develop, maintain, and update training materials, quick reference guides, and learning tools to support consistent EHR adoption
Provide post‑go‑live reinforcement and optimization training to improve workflow adherence, efficiency, and compliance
Document training sessions, outcomes, and follow‑up activities accurately and timely in Salesforce and other tracking tools
Effectively delivers training to diverse audiences with varying technical and clinical experience levels
Demonstrates strong understanding of primary care operations, documentation, and front‑ and back‑office processes
Clearly conveys complex system concepts in an approachable and practical manner
Works effectively with onboarding, support, revenue cycle, and product teams to drive shared outcomes
Adjusts training methods to meet practice needs, timelines, and learning styles
Qualification
Required
Associate or Bachelor's degree in Healthcare, Education, or a related field (or equivalent experience)
Minimum 3 years of experience training or supporting EHR systems, preferably athenaOne
Experience delivering both in‑person and virtual training in healthcare or software environments
Strong presentation, communication, and interpersonal skills
Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
Comfortable using CRM systems, virtual meeting platforms (Zoom, Microsoft Teams), and learning new technologies quickly
Instruction & Facilitation: Effectively delivers training to diverse audiences with varying technical and clinical experience levels
Clinical Workflow Knowledge: Demonstrates strong understanding of primary care operations, documentation, and front‑ and back‑office processes
Communication: Clearly conveys complex system concepts in an approachable and practical manner
Collaboration: Works effectively with onboarding, support, revenue cycle, and product teams to drive shared outcomes
Adaptability: Adjusts training methods to meet practice needs, timelines, and learning styles
Preferred
Experience in primary care or concierge medicine environments
Familiarity with onboarding workflows, go‑live support, and post‑implementation optimization
Advanced proficiency with athenaOne or similar EHR platforms is strongly preferred
Benefits
Health, dental, vision insurance
Retirement plans
Access to ongoing training and leadership development programs
Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Company
MDVIP
MDVIP was founded as an alternative to a primary healthcare system characterized by long wait times and overextended physicians.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-19Acquired
2004-12-23Private Equity
Leadership Team
J
John Kane
Chief Technology Officer
J
Jessica Jacobs
Chief Marketing Officer
Recent News
Company data provided by crunchbase