365 Retail Markets · 23 hours ago
Support Specialist
Ankeny,IA,US
Full-time
Onsite
New Grad, Entry Level365 Retail Markets is the global leader of self-service technology and convenience solutions for the food service industry. The Support Specialist will provide exceptional customer service and support for the FullCount product, ensuring successful partnerships with clients through effective communication and project management.
Information TechnologyPoint of SaleSoftware
Responsibilities
Successfully execute support tasks to achieve client satisfaction
Demonstrate commitment to provide excellent customer service and support
Demonstrate ability to work independently as well as work effectively in a team environment
Coordination of team and other resources needed to ensure successful support
Deliver high quality training to end users on the product
Understand client processes to provide best practice guidance regarding the product
Provide direction to clients on networking requirements to ensure optimal performance
Identifying and procuring hardware as needed for replacement or expansion for existing clients
Maintain basic knowledge of products and services to effectively communicate how company can add value to new and existing customers and clients
Identify and report needed enhancements, provide QA and testing within the operations team
Provide data manipulation service to clients utilizing spreadsheet and database tools to import data from various formats into software specifications
Develop and maintain product documentation as needed
Assume additional duties as defined by supervisor
Qualification
Required
Post-Secondary Degree or related experience
Passion for customer service and support
Strong analytical and problem-solving skills with the ability to make independent judgments that may significantly impact the company
Independent and self-motivated with the ability to learn quickly
Candidate must have ability and capacity to learn technical information. IT related experience a plus
Excellent written and verbal communication skills with the ability to convey concepts in a positive, clear, and concise manor
Understanding of software architecture, hardware, networking, and databases
Proficiency in spreadsheet and database tools to manipulate data
Understanding of business processes and terminology
Proven time-management and organization skills with ability to manage multiple tasks with a high level of detail
Company
365 Retail Markets
365 Retail Markets specializes in unattended retail technologies offering personalized partnerships to foodservice operators.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
McCarthy CapitalPlymouth Growth
2021-04-14Private Equity
2016-08-17Private Equity
2015-05-29Debt Financing
Leadership Team
Joseph Hessling
CEO
Recent News
2025-09-19
Company data provided by crunchbase