Apply on Employer Site

H2O Innovation · 11 hours ago

Customer Service Specialist

Swanton, VT

Full-time

Onsite

New Grad, Entry Level

$20/hr - $23/hr

H2O Innovation is a smart water treatment solutions company dedicated to solving water challenges. They are seeking a Customer Service Specialist to provide exceptional customer and supplier service while managing administrative duties as part of their procurement team.

CommercialSustainabilityWaste ManagementWater

Growth Opportunities

Responsibilities

Interacts with customers via telephone, e-mail or in person to provide support and information on our products and services

Is main point of contact for walk-in customers in our retail establishment

Collects and enters orders into our ERP system for new or additional products and services

Uses knowledge of specific product or service to answer inquiries or to forward to the appropriate staff member

Ensures that appropriate actions are taken to resolve customers problems and concerns and the resolution is recorded

Maintains customer accounts and records of customer interactions with details of inquiries, complaints or comments

Qualification

ERP systemMS OfficeService orientationOrganizational skillsAttention to detailConfidential record maintenanceProduct knowledgeCommunication skillsActive listening