Wrapbook · 1 day ago
Film & Television Implementation Specialist III
United States
Full-time
Remote
Mid Level
$74K/yr - $120K/yrWrapbook is a smart, intuitive platform that simplifies production payroll and accounting. They are hiring an Implementation Specialist to onboard Film and TV clients onto their platform, ensuring a seamless transition from sales to payroll while fostering strong client relationships and collaborating with internal teams.
Computer Software
Responsibilities
Client Onboarding Program Management: Own the onboarding process from sales handoff to the client’s first payroll, ensuring clients are fully trained and equipped to use Wrapbook effectively
Customer Communication: Serve as the client’s primary point of contact during onboarding, maintaining proactive, clear communication, setting expectations, and meeting deadlines
Cross-Functional Collaboration: Work closely with internal teams—including Labor Relations, Product, Customer Success, and Operations—to ensure client setup is accurate and tailored to their needs
Mapping current workflows to Wrapbook: Understand the competitive landscape and how other entertainment payroll providers software differ from Wrapbook. Explain to customers how to perform the same function with Wrapbook
Platform Setup: Partner with internal teams to configure client contracts and platform settings to meet business requirements
External Training & Enablement: Provide comprehensive training to clients on Wrapbook’s platform, bringing in subject matter experts as needed for additional guidance
First Payroll Execution & Handover: Collaborate with the client and their Customer Success Manager to process the first payroll accurately and efficiently. Transition the client to ongoing support once onboarding is complete
Documentation & Standardization: Develop and maintain standard operating procedures, checklists, milestones, and documentation to ensure consistency and efficiency in the onboarding process
Escalation Management: Address critical issues promptly, ensuring timely resolution while maintaining a positive client experience
Continuous Improvement: Collect client feedback during and after onboarding through surveys and other channels, sharing insights with relevant teams to refine processes and improve future experiences
Additional Responsibilities: Take on other duties as assigned to support onboarding and client success initiatives
Qualification
Required
Bachelor's degree or equivalent experience
Experience in Film and TV entertainment payroll onboarding and the ability to speak fluently to union and non-union workflows
Previous project management experience, with the ability to juggle multiple priorities
Excellent verbal, written, interpersonal, presentation, and organizational skills
Strategic thinker with adaptability to change and problem-solving expertise
Proficiency in tools like Google Suite, Zoom, Notion, Salesforce, and other collaboration platforms
Preferred
Experience with the Wrapbook platform is a plus
Benefits
Unlimited Paid Time Off
Work from anywhere in Canada and USA
Health and Dental benefits
Up to $1,500 USD/ $2,025 CAD towards IT set up for your home
Up to 2% matching RRSP / 401K
Learning and Development opportunities
Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service
Company
Wrapbook
Wrapbook is the next standard in production payroll and accounting—a force multiplier that empowers finance teams in film, TV, commercials, and other media to accomplish more, faster, with greater data integrity.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Cameron Woodward
Co-Founder
Naysawn Naji
Co-Founder
Recent News
Bowery Capital
2023-07-01
2023-03-13
Company data provided by crunchbase