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EMCOR Group, Inc. · 10 hours ago

Desktop Support Technician Intern

US-OH-Barberton

Internship

Onsite

Intern

S.A. Comunale Co., Inc. is a leading provider of mechanical, fire protection, and HVAC services. The Desktop Support Technician Intern will assist the I/T team with maintaining hardware, supporting software, and resolving user issues.

ConstructionHardware

Responsibilities

Respond to calls, document problems and offer resolutions

Update inventory system to ensure it is accurate

Assist in organizing and updating documentation for the IT Team

Provide operational management to include day-to-day operation, maintenance and problem resolution for all computer systems, equipment and software

Ensure conformance to established Company policies, procedures, and standards

Work with end users to identify and deliver required service levels

Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products

Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users

Recommend and implement corrective hardware solutions, including off-site repair as needed

Receive and respond to incoming calls, support tickets, and/or e-mails regarding PC and/or other hardware problems

Schedule and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs

Maintain patches, hot fixes, and virus updates for PC security

Support and troubleshoot Androids, iPhones, IPads and Printers

Qualification

Microsoft operating systemsMicrosoft standard softwareCustomer service skillsAnalytical skillsProblem-solving skillsDocumentation skillsIndependent work

Required

High School Diploma or GED required

Currently enrolled full-time at an accredited university, pursuing an Associate or Bachelor's degree in Information Technology, or other similar degree – junior level status or higher at the time of the internship is required

Strong customer service skills

Proven skills in Microsoft operating systems and Microsoft standard software (Office / Teams / Etc) is required

Strong analytical and problem-solving skills are a must as well as the ability to work well independently