Campbell Oil Company · 1 week ago
Director, IT
Elizabethtown, NC 28337
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCampbell Oil Company is a family-oriented organization focused on providing exceptional experiences through superior products and services. The Director of IT will act as a strategic partner, managing a technical team to drive projects, process improvements, and innovative solutions in alignment with the company's technological goals.
EnergyOil and Gas
Responsibilities
Support overall implementation of the IT roadmap, ensuring alignment with business priorities while emphasizing scalability, robust security measures, and operational efficiency. Collaborate with cross-functional teams to deliver impactful results
Oversee and guide the IT support and help guide field services team, focusing on resource allocation, talent development, performance optimization, and strategic succession planning to ensure team success and continuity
Manage, and monitor the IT budget to ensure cost-effective investments in technology while maximizing ROI and maintaining alignment with business objectives
Foster a high-performing team culture by providing mentorship, empowering team members, and consistently demonstrating exemplary behaviors that align with organizational values
Partner with senior leadership and key departments across all divisions, including Operations, HR, and Marketing, to align IT strategies with organizational goals and evolving business needs
Establish and enforce IT policies, standards, and procedures to ensure compliance with industry regulations and mitigate risks related to cybersecurity, data privacy, and system integrity
Manage and optimize service desk operations, ensuring prompt resolution of incidents and requests while consistently meeting or exceeding established Service Level Agreements (SLAs)
Develop and maintain a dynamic knowledge base, ensuring it remains accurate and up to date to empower effective first-contact resolution and streamlined tiered support processes
Monitor and enhance customer satisfaction by conducting regular surveys and gathering direct feedback, using insights to drive continuous service improvements
Ensure seamless integration of new projects into support operations by establishing comprehensive handoff procedures and maintaining thorough documentation to enable long-term success
Engage in all phases of the project lifecycle, from design and testing to deployment, ensuring seamless alignment with support and field operations for optimal implementation and ongoing success
Actively contribute to and ensure support teams are prepared for transitions while minimizing operational disruptions and maintaining business continuity
Lead field enablement efforts by providing tailored training programs, well-structured documentation, and consistent support protocols to ensure seamless adoption and optimal use of retail technologies across all locations
Assess and propose new technologies and hardware solutions, considering total cost of ownership (TCO) and in-house support capabilities to ensure long-term sustainability and operational efficiency
Manage vendor relationships and performance, ensuring service quality, responsiveness, and adherence to contractual obligations to support business objectives effectively
Monitor and maintain IT systems and infrastructure to ensure maximum uptime, reliability, and efficiency, proactively addressing issues before they impact operations
Analyze support metrics and incident trends to identify recurring issues, anticipate customer needs, and implement proactive solutions that reduce downtime and enhance user experience
Qualification
Required
Minimum of 5 years of career-focused work experience in the oil and gas industry
Experience in working with retail / QSR location support concepts / SLAs
Understanding of ERP / accounting system principles, general functionality, and operational benefits. (Examples include ADD Systems, Microsoft Dynamics, PDI, SAP, or Oracle.)
Proven track record of leading technology teams toward successful goals
Demonstrate reliability and flexibility by responding promptly to emergencies, ensuring the safety of self and others while maintaining adaptability in scheduling to meet critical needs
Experience with Windows Server, M365, and Azure administration
Excellent critical thinking and problem-solving abilities
Ability to troubleshoot and solve complex technical issues
Attention to detail, strong organizational skills, and excellent communication skills
Proficiency in tools such as Microsoft applications
Knowledge of project management platforms. (Examples include Monday.com, Asana, Smartsheet.com)
Knowledge of ticketing platforms. (Examples include ManageEngine, Jira, Atlassian, Spiceworks)
Ability to adapt to diverse work environments and competing priorities
Travel would be required at times. Occasional overnight travel
Benefits
Family first atmosphere
Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
Competitive Total Compensation Plans with 401k match
Paid time off in your first year
Team first environment
Paid Gym Memberships & Wellness activities
Remote work in select roles
Company Car / Car Allowance
Monthly teambuilding exercises
Everyday Pay if needed
Flexible Schedules for attending family events
Professional Training
Advancement opportunities
Leadership Training
Company
Campbell Oil Company
Campbell Oil Company is a 3rd generation family owned business. It is a sub-organization of Minuteman Food Mart.
201-500 employees
H1B Sponsorship
Campbell Oil Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Bryan Esterly
Chief Financial Officer
Amelia Golonka
Human Resources Business Partner
Company data provided by crunchbase