365 Retail Markets · 19 hours ago
Customer Success Manager
Denver Metropolitan Area
Full-time
Hybrid
Mid Level365 Retail Markets is a leading provider of unattended retail technology, committed to innovation and customer satisfaction. The Customer Success Manager will manage customer accounts, ensuring onboarding, satisfaction, and growth while collaborating with various teams to advocate for client needs.
Information TechnologyPoint of SaleSoftware
Responsibilities
Build and maintain strong relationships with customers to drive satisfaction and retention
Identify and pursue growth opportunities within your existing account base
Assist in onboarding and training new clients, ensuring they’re set up for long-term success
Proactively manage active accounts through case management, ongoing support, and supplemental training
Support larger account managers as needed and assist with high-value or strategic accounts
Occasionally visit client sites to strengthen relationships and encourage renewals
Serve as a customer advocate internally and foster collaboration between customers and other Impulsify teams
Monitor and track renewal dates; follow up to ensure continued partnership
Promote upsell and cross-sell opportunities to maximize customer value
Respond to client inquiries, documenting interactions in CRM systems accurately
Recommend process improvements and identify potential product or service enhancements based on customer feedback
Stay current on all product offerings and support resources to confidently assist clients
Maintain consistency and quality by adhering to internal processes and checklists
Contribute to a culture of customer success through active engagement and problem-solving
Qualification
Required
Previous experience in SaaS, customer success, or client-facing roles required
Proficiency with CRM systems and Microsoft Office Suite
Strong verbal and written communication skills
Exceptional organizational, time management, and multitasking abilities
Analytical and detail-oriented with strong troubleshooting capabilities
Comfortable working both independently and as part of a team
Proven ability to thrive in fast-paced, evolving environments
Customer-focused mindset with a genuine passion for helping others succeed
Preferred
Bachelor's degree preferred
Experience with reporting and analyzing customer success metrics is a plus
Company
365 Retail Markets
365 Retail Markets specializes in unattended retail technologies offering personalized partnerships to foodservice operators.
Founded in 2008
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
McCarthy CapitalPlymouth Growth
2021-04-14Private Equity
2016-08-17Private Equity
2015-05-29Debt Financing
Leadership Team
Joseph Hessling
CEO
Recent News
2025-09-19
Company data provided by crunchbase