Foundever · 17 hours ago
Healthcare Customer Service Associate
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hrFoundever is a global leader in the customer experience (CX) industry, and they are seeking a Healthcare Customer Service Associate to assist customers with their health plans and coverage. The role involves addressing customer inquiries, troubleshooting issues, and ensuring exceptional satisfaction while working in a remote environment.
AdvertisingConsultingCustomer ServiceOutsourcing
Responsibilities
Handle inbound customer service calls
Understanding and striving to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
Ability to navigate system tools to search for answers & information
Qualification
Required
Excellent listening and communication skills both written and verbal
Ability to multitask and navigate between screens efficiently while assisting customer
Enjoys working independently or with a team
Must be 18+ years of age
High school diploma (or GED equivalent)
Must pass a criminal background
The flexibility to work various shifts, including nights, evenings and weekends
Handle inbound customer service calls
Understanding and striving to meet or exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat, and/or email communications
Ability to navigate system tools to search for answers & information
A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
A quiet, distraction-free space is essential; webcam video presence will be required during training and production
Benefits
100% paid training
Comprehensive Benefits that include 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
Employee Assistance Program (EAP)
Company
Foundever
Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
Founded in 2019
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michelle Parks
CEO - U.S. Market
Ana Athayde
Chief CX Technology Strategy and Partnerships
Recent News
2025-10-31
Company data provided by crunchbase