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Beam · 1 day ago

Founding Customer Success Manager (US Based)

United States

Full-time

Remote

Mid Level

$80K/yr - $100K/yr

Beam is a company focused on solving the world's toughest social problems through innovative technology and AI. They are seeking a Customer Success Manager to lead their expansion into the United States, ensuring the success and growth of partnerships while driving the adoption of their AI-powered platform, Magic Notes.

Artificial Intelligence (AI)CommunitiesEducation

Responsibilities

Spearheading Successful Onboarding: Leading the onboarding process for new US partners, ensuring a smooth and effective implementation of Magic Notes

Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users

Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter

Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Magic Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be

Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals

Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy

Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market

Qualification

Customer Success ManagementOnboarding ProcessData AnalysisRelationship BuildingCommunication SkillsProject ManagementProactive ApproachPassion for ImpactStartup ExperienceAttention to DetailGrowth Mindset

Required

Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections

Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations

A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight

Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You're ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience

An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly

A Genuine Passion for Impact: You are truly motivated by the opportunity to make a positive difference in the frontline care sector