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Alts · 2 hours ago

Front Desk Operations

NYC Metro Area

Full-time

Onsite

New Grad, Entry Level

Alts is looking for a dynamic professional Front Desk Operations Representative to join their team. This role involves managing office operations, providing excellent customer service, and ensuring efficient workflow within the studio environment.

ApparelFashionLifestyle

Responsibilities

Maintain a professional, warm, welcoming office environment

Greet all clients, manage check-ins, pickups and payment

Answer all inbound calls to the Alteration Specialists Studio

Manage all client bookings and appointments

Process new transactions and ensure internal reporting is correct

Responsible for ordering, tracking and managing office inventory, supplies and purchases

Ensure all outsourced garments are appropriately tagged, distributed and delivered

Manage the flow of fitting room processes and appointments

Quick, warm, and on-brand customer communication across emails, calls and in-person

Thoughtful and authentic recommendations to customers through a deep understanding of their need

Thoughtful interaction with each customer

Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team

Contribute ideas to company policies to create an even better customer experience

Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio

Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists

Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

Qualification

Customer ServiceOffice ManagementCommunication SkillsOrganizational SkillsFashion Industry KnowledgeSustainability AwarenessProfessional IntegrityProblem SolvingDetail-Oriented

Required

Maintain a professional, warm, welcoming office environment

Greet all clients, manage check-ins, pickups and payment

Answer all inbound calls to the Alteration Specialists Studio

Manage all client bookings and appointments

Process new transactions and ensure internal reporting is correct

Responsible for ordering, tracking and managing office inventory, supplies and purchases

Ensure all outsourced garments are appropriately tagged, distributed and delivered

Manage the flow of fitting room processes and appointments

Quick, warm, and on-brand customer communication across emails, calls and in-person

Thoughtful and authentic recommendations to customers through a deep understanding of their need

Thoughtful interaction with each customer

Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the team

Contribute ideas to company policies to create an even better customer experience

Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio

Ensure all tickets are properly created, and processed throughout the garment's life cycle with Alteration Specialists

Properly record and document all RFA's, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency

You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease

You are a skilled communicator. You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion

You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in

You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list

You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe

You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization's objectives

You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development

Experience in customer service related roles preferred

Prior responsibilities in the fashion industry, and communications management desired

Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired