WRMC, Inc. · 20 hours ago
Concierge (Full-Time Morning shift) | Downtown Austin - Luxury High-RIse
Austin, TX
Full-time
Onsite
New Grad, Entry LevelWorth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. They are seeking a polished, service-driven Concierge to be the welcoming face of their luxury multifamily community, responsible for delivering exceptional service and creating memorable resident experiences.
ConstructionLifestyleReal Estate
Responsibilities
Deliver a consistently elevated level of customer service to residents, guests, vendors, and team members
Greet and assist all individuals entering the building while ensuring proper access control and check-in procedures
Identify resident needs, answer questions, and provide thoughtful, timely solutions
Coordinate and schedule access for authorized vendors servicing residential units
Protect resident privacy and uphold the organization's reputation by handling all information with discretion and confidentiality
Respond calmly and effectively to emergencies, following established protocols and notifying leadership as appropriate
Actively listen to resident feedback and contribute ideas to enhance services and overall resident satisfaction
Maintain accurate daily shift notes and logs within the BuildingLink system
Receive, log, organize, and coordinate package deliveries in accordance with building procedures
Address resident concerns with empathy and professionalism, escalating matters to the Lead Concierge or Assistant General Manager when necessary
Support resident relations by ensuring timely follow-up and resolution of requests, concerns, and special service needs
Perform additional duties consistent with the role, as assigned by leadership
Qualification
Required
High school diploma or equivalent required
Previous experience in hospitality, luxury residential, concierge, front desk, or customer service roles strongly preferred
Strong knowledge of hospitality and customer service best practices, ideally within a luxury or high-end environment
Excellent verbal and written communication skills, with the ability to interact professionally with diverse audiences
High level of organization and attention to detail, including comfort with managing multiple priorities simultaneously
Proficiency with basic technology, including email, property management or concierge systems (e.g., BuildingLink), and office software
Sound judgment, discretion, and a strong sense of professionalism when handling confidential information
Ability to remain calm, responsive, and solution-oriented in high-pressure or emergency situations
Flexibility to work varying schedules, including weekends and holidays, based on community needs
A genuine passion for service and a desire to contribute to a refined, welcoming residential experience
Benefits
Medical, Dental, and Vision Insurance
Short-Term and Long-Term Disability
Employee Assistance Program (EAP)
Identity Theft Protection
Pet Insurance
Retirement Plan
Paid Time Off (PTO)
401(k)
Company
WRMC, Inc.
Serving Communities with Sophistication, Integrity, and Resourcefulness At WRMC, we know communities are not just buildings – they are the people who live, work, and thrive in them.
Founded in 1989
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Kopchak, CMCA, AMS, PCAM, LCAM
Chief Operating Officer
Andrea Willett
Chief Operations Officer
Company data provided by crunchbase