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Sunshine Quality Solutions, LLC · 2 hours ago

Information Technology Support Specialist

Baton Rouge, LA

Full-time

Hybrid

Entry, Mid Level

Sunshine Quality Solutions is a leader in the Agricultural and Turf Care industry, and they are seeking an IT Support Specialist to provide technical support and guidance to employees across the organization. This role ensures the smooth operation of hardware, software, and network systems while supporting cloud-based technologies and includes both traditional helpdesk support and project-based work.

AgricultureIndustrial ManufacturingMachinery ManufacturingManufacturing

Responsibilities

Provide remote and in-person desktop and end-user support for Windows-based environments

Set up, configure, and deploy hardware for new and existing employees

Troubleshoot and resolve issues related to company-specific applications and third-party vendor software; coordinate with vendors as needed for resolution

Administrate and maintain Microsoft 365 services, including Entra, Intune, Exchange Online, and SharePoint

Respond promptly to helpdesk requests, troubleshoot issues, and escalate when appropriate

Assist with IT projects such as system upgrades, deployments, and process automation initiatives

Maintain accurate IT asset inventory and ensure proper equipment lifecycle management

Develop and maintain user training materials and provide guidance on effective hardware and software usage

Stay current with emerging technologies, industry best practices, and company security policies to enhance IT operations

Qualification

Information Technology degreeMicrosoft 365 administrationWindows Server managementPower Platform experienceDynamics troubleshootingHelpdesk experienceAnalytical skillsProblem-solving skillsCommunication skillsOrganizational skills