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CSI Companies · 5 hours ago

TDR Support

Dallas, TX

Contract

Onsite

Mid Level

$50/hr - $60/hr

CSI Companies is seeking an Epic TDR Support Analyst who plays a critical role in supporting Epic Technical Dress Rehearsals and go-live readiness activities across a healthcare system. The analyst will validate Epic environments, workflows, and infrastructure, ensuring systems function as expected in clinical scenarios while collaborating with various teams.

Staffing & Recruiting

Responsibilities

Support planning, execution, and issue resolution for Epic Technical Dress Rehearsals (TDRs)

Validate Epic system readiness, including applications, interfaces, devices, and workflows

Execute and support end-to-end testing scenarios simulating real clinical and operational workflows

Identify, document, track, and escalate defects and risks identified during TDR events

Collaborate with Epic application teams, interface teams, infrastructure, networking, and device teams

Support issue triage, remediation, and retesting during TDR and pre-go-live phases

Provide on-site support at hospitals and clinics during TDRs and go-live activities

Assist with cutover preparation, go-live command center support, and stabilization activities

Maintain detailed documentation of test results, issues, and lessons learned

Support continuous improvement of TDR processes, tools, and runbooks

Qualification

Epic TDR supportEpic workflows understandingHealthcare IT experienceEpic certificationIncident tracking toolsProblem-solving skillsCommunication skillsTeam-orientedAdaptability